Part-Time Front Office Scheduler / Receptionist

Job Description

Job Description

Part-Time Front Office Scheduler / Receptionist

Chestnut Surgery Center | Fresno, CA

Part-time, 20-25 hours per week | Monday-Friday, daytime hours | $21-$23 per hour

About Us

Chestnut Surgery Center is an AAAHC-accredited ambulatory surgery center in Fresno, affiliated with Urology Associates of Central California. We provide high-quality outpatient surgical care in ophthalmology and urology, with a team focused on safety, efficiency, and an excellent patient experience from scheduling through discharge.

Position Summary

The Front Office Scheduler/Receptionist supports the surgical scheduling, patient financial communication, and documentation functions that keep our day running smoothly. This role works closely with our surgeon clinics, business office, and clinical team to make sure each case is scheduled accurately, verified, documented, and ready for billing.

Schedule

• 4-5 hours per day, 20-25 hours per week
• Additional hours when covering vacation or sick days
• No nights, weekends, or major holidays

Key Responsibilities

Surgical Scheduling and Patient Communication

• Enter surgery requests received from the ophthalmology and urology surgeon clinics
• Input surgical information into the patient account
• Call patients with arrival times and pre-procedure information
• Use HST scheduling and care coordination software for patient communication

Insurance and Patient Financial Responsibility

• Complete insurance verification for scheduled procedures
• Notify patients of copays and patient responsibility before their procedure
• Collect patient payments on the date of service

Billing Support and Documentation

• Help obtain documents needed for procedure billing, including completed operative reports from surgeons, authorizations, and other clarifications or justifications for procedures
• Scan paper documentation into the patient's electronic account
• Scan invoices and help match them to packing slips

Reception Coverage

• Cover reception duties when the primary receptionist is unavailable, including greeting and checking in patients, answering phones, and directing inquiries

Other Duties

• Additional front office duties may be assigned as needed

Qualifications

Required

• High school diploma or equivalent
• Customer service experience with strong phone and in-person communication skills
• Comfortable discussing financial responsibility with patients and collecting payments
• Strong attention to detail and accuracy with data entry
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and comfort learning new software

Preferred

• Front office, scheduling, or registration experience in a medical practice, surgery center, or hospital
• Experience with insurance verification and prior authorizations
• Familiarity with medical terminology, CPT/ICD-10 coding, and surgical billing documentation
• Experience with HST or other ASC scheduling/practice management software
• Working knowledge of HIPAA and patient confidentiality

Chestnut Surgery Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.