DOC Supervisor III

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title: Distribution Operations Center (DOC) Supervisor III

Position Summary:

The DOC Supervisor III provides functional and analytical support for the Outage Management System (OMS) used to support electric distribution operations. This role ensures OMS data integrity, system performance, and operational alignment during normal operations and major events. The DOC Supervisor III serves as a key liaison between Distribution Operations Center Supervisor V (DOC), IT, engineering, asset records, and field operations, supporting system configuration, data validation, outage analysis, testing, and continuous improvement.

Location: Woods Run

Job Duties and Responsibilities:

Functional Support & Analysis

• Direct and oversee daytoday OMS Operations and provide functional support for the OMS, ensuring accurate outage modeling, switching operations, and restoration tracking.
• Analyze OMS data to validate outage events, crew assignments, customer counts, restoration times, and system results.
• Lead investigation and resolve OMS data discrepancies related to GIS connectivity, asset records, customer mapping, and field feedback.
• Support DOC Supervisors V by analyzing OMS behavior and providing operational insights during outages and switching activities.
• Direct, dispatch and prioritize Troubleshooters and other field resources to appropriate locations according to trouble jobs.
• Coordinates activities with Distribution and Transmission system operators to ensure the safe
• and effective use of resources.
• Inform Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
• Interact with DLC and contractor crews performing work and restoration on the DLC system
• to model and track scheduled and non-secured outages.
• Serve as a central decision authority for communicating critical system information to operators and leadership during outage and emergency conditions
• Interact with DLC CSR's and 911 centers in a professional manner and ensure all required information is transmitted between the parties to emergency personnel to respond to emergencies in the most efficient and safest way possible.
• Receives and handles calls during emergency conditions and service interruptions.
• Performs in a courteous and professional manner while satisfying customer inquiries and
• complaints, both verbal and written from other DLC departments.
• Authorize resource deployment, including calling out, directing and dispatching personnel, securing assistance or requesting help from other departments as necessary.
• Monitor personnel and/or equipment locations and utilization in order to ensure the most
• effective use of resources.

System Configuration, Testing & Enhancements

• Support OMS configuration changes, rule updates, and model maintenance in coordination with IT and system owners.
• Participate in testing of OMS upgrades, patches, and integrations with GIS, CIS, DMS, and work management systems.
• Execute test scripts, validate results, document issues, and support user acceptance testing (UAT).
• Assist with implementation of OMS enhancements and process changes impacting operations.

Storm Support & Event Analysis

• Provide OMS analytical support during major outages and storm response events, including offhours coverage as required.
• Perform postevent analysis, including outage duration, restoration performance, model accuracy, and data quality.
• Prepare storm metrics, reports, and summaries for leadership, regulatory, and internal review.

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm team duties as assigned (Position will be your Incident Response Role)

Education and Experience Required:

• 5+ Years industry specific experience or 7+ years of relevant experience.
• Must be able to pass the company administered standardized test.
• Bachelor's degree in (Business, Engineering, Information Systems, Computer Science) or a related field, or equivalent combination of education and experience
• Five (5) years related experience (supporting electric utility operations, operational systems, or OMSrelated functions).

Preferred Experience:

• Direct experience working in or supporting a Distribution Operations Center (DOC).
• Experience supporting storm response and poststorm analysis.
• Familiarity with OMS configuration, rules hierarchy, or data modeling.
• Experience with reporting and data visualization tools (e.g., advanced Excel, Power BI).
• Understanding of NERC, state commission, or utility regulatory reporting.

Skills/Abilities:

• Ability to work with others
• Ability to direct various segments of the field workforce
• Ability to handle multiple emergent situations safely at the same time
• Ability to interact positively with customers.
• Strong analytical skills with the ability to interpret complex operational data and apply sound judgment.
• Strong communication skills with the ability to convey technical information to diverse audiences.

Physical Requirements:

• Primarily sedentary office environment with extensive computer and multimonitor use.
• Ability to support extended work hours, rotating schedules, or oncall duty during major outages or emergencies.
• Incumbent(s) work in a stressful control room atmosphere daily, which may include more than one shift schedule per week. During major storms and other emergencies, extended hours become necessary causing disruption of eating and sleeping patterns.

Scope

Primary focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and workflow but may be leading projects or project steps. Work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform the role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently. Acts as a resource to less experienced staff on routine issues.

Decision Impact

The problems and issues faced are complex. Incumbent draws on past experience on a regular basis to solve problems and take new perspectives on existing solutions. Accountable for direct level of reasoning and decision making.

This position is 100% an on-site role.

Storm Roles

This position will be your storm role. All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at View email address on click.appcast.io and describe the specific accommodation requested for a disability-related limitation.