Client Implementation Specialist - Benefits Administration

Job Description

Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL / Rochester, NY / Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview:

This role serves as a strategic partner to clients implementing Paylocity's Benefits solutions. This role partners clients to understand their benefit plans, eligibility requirements, enrollment processes, and business objectives to deliver successful implementations. The IC is responsible for gathering requirements, validating data, configuring system solutions, and guiding clients through a seamless implementation experience. Success in this role requires strong analytical skills, attention to detail, effective client communication, and the ability to manage multiple priorities in a fast-paced environment.

Primary Responsibilities:

• Serve as the primary point of contact for assigned benefits clients, building strong relationships and delivering exceptional customer support. 
• Provide guidance and support on benefits administration processes, including enrollment, eligibility, life events, carrier connections, and ongoing system functionality.  
• Configure and validate benefits administration solutions to align with client plan designs, compliance requirements, and organizational needs. 
• Support data collection, conversion, validation, and testing activities to ensure accurate system setup and implementation readiness. 
• Consult with clients on best practices and recommend solutions that improve administrative efficiency and enhance the employee experience. 
• Review and maintain client benefit configurations to ensure alignment with plan designs, carrier requirements, and organizational objectives.  
• Collaborate with internal teams, including Benefits Operations, Implementation, Product, and Account Management, to resolve client concerns and support client success.  
• Investigate and resolve benefits-related system issues, escalating complex concerns when appropriate and ensuring timely follow-up with clients.  
• Support benefit plan renewals, open enrollment activities, and ongoing client education related to system enhancements and best practices.  
• Manage multiple implementation projects simultaneously while maintaining accountability for timelines, deliverables, communication, and client satisfaction. 

Education and Experience:

• 1+ years of experience in client-facing, implementation, benefits administration, payroll, HR technology, project coordination, or related roles. 
• A bachelor’s degree required  
• Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.  
• Technical & Analytical Aptitude: Strong technical and analytical skills with experience using business applications and advanced spreadsheet functions to analyze data, identify issues, and support implementation activities. Ability to quickly learn new systems and leverage technology to drive accurate and efficient results. 
• Problem Solving & Resourcefulness: Applies critical thinking and sound judgment to identify issues, evaluate options, and deliver solutions that meet client needs and implementation objectives. 
• Organization & Project Coordination: Effectively manages multiple implementations simultaneously by prioritizing work, monitoring timelines, coordinating stakeholders, and ensuring deliverables are completed accurately and on schedule. 

Physical Requirements:

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.  
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.  

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $37,200 - $55,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via