Department Manager

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries. JOB OBJECTIVE The Exhibits Manager is responsible for the planning, execution, and management of exhibition and sponsorship programs for association clients. This role oversees exhibitor and sponsor operations, exhibit hall logistics, vendor coordination, event technology, budgeting, and client support to ensure successful event experiences that meet client objectives and MCI USA service standards. #LI-Remote COMPENSATION: $70,000-75,000 annually, based on relevant experience and skills. MAIN RESPONSIBILITIES Comprehensive exhibit hall management, including floorplan design and layout, understanding of general rules and regulations, management of show decorator for all signage and structures. Serve as exhibitor and sponsor point of contact, respond to inquiries in timely fashion Draft and send pre-event communications to exhibitors and sponsors Management of and day to day work withing the exhibit management tool, Map Your Show Work with GSC to develop Exhibitor Kit Work with Exhibit/Sponsorship sales team to manage fulfillment of benefits. Responsible to draft, maintain and manage the deliverables tracking grid Source sponsored items such as tote bags, lanyards, and other various items Evaluate and maintain event budgets against pre-set spending limits. Provide clients with accurate budget estimates pre-event and ensure post-event billing reflects these estimates. Negotiate GSC and other vendor contracts that pertain to the exhibit hall, meeting MCI standards for each client event. All other duties as assigned JOB REQUIREMENTS Bachelor’s degree preferred but not required CMP or CEM preferred 2-3 years of progressively responsible exhibit management experience Experience in association market and multi-client environment preferred Experience working in Map Your Show, a plus PROFESSIONAL AND LEADERSHIP COMPETENCIES Demonstrates exceptional client service and builds strong relationships with clients, exhibitors, sponsors, vendors, and stakeholders. Effectively manages multiple projects, priorities, and deadlines while maintaining a high level of accuracy and attention to detail. Communicates professionally and effectively through verbal, written, and interpersonal interactions. Applies sound judgment, critical thinking, and problem-solving skills to address challenges and identify solutions. Collaborates effectively with cross‑functional teams to achieve shared goals and successful event outcomes. Adapts to changing priorities and business needs in a fast‑paced, deadline‑driven environment. Takes ownership of responsibilities, follows through on commitments, and delivers results with accountability. Demonstrates financial awareness through budget management and cost‑conscious decision‑making. SPECIFIC TECHNICAL SKILLS Experience with Map Your Show or similar exhibit management software preferred. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook. Experience managing exhibitor, sponsor, and event‑related data and reporting. Familiarity with event management and registration platforms preferred. ADDITIONAL REQUIREMENTS Travel: Approximately 20%, chiefly 4-5 day blocks of time Benefits Summary MCI USA is an established, family‑friendly company offering outstanding benefits and significant growth opportunities. PTO 13 paid company holidays, including closure Christmas Eve through New Year’s Day 401K Medical, dental, vision and supplementary insurances Employer‑paid group life insurance, short‑term and long‑term disability Employer‑paid family building benefit (fertility, adoption and surrogacy) We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. #J-18808-Ljbffr