Membership Manager

Membership Manager

USA Girl Scouts Overseas (USAGSO) brings Girl Scouts to the daughters of military, foreign service, and American expat families around the world and to girls in American or International schools. An operating unit of Girl Scouts of the USA, USAGSO ensures that no matter where American families move, they will have access to the Girl Scout Leadership Experience. Originally known as Lone Troops on Foreign Soil, Girl Scouts' overseas program began in 1925 with a single troop of 18 girls in Shanghai, China. Today, USAGSO supports over 10,300 members in 65+ countries around the world. USAGSO members are supported by a staff team who are in the United States; Vicenza, Italy; and Camp Zama and Okinawa, Japan.

Position Summary

USA Girl Scouts Overseas is seeking membership manager candidates who excel at building lasting relationships in communities with youth, families, parents, volunteers, and community partners to grow the Girl Scout movement through increasing membership. Membership Managers recruit, engage, and support youth and adults across a geographic area. You will lead recruitment and retention events and programs, in-person and virtually, across their geographic portfolio. You will also meet regularly with Girl Scout volunteers to lead training, help them plan their Girl Scout year, and support the Girl Scout leadership experience in their community.

Required Qualifications

• Experience in sales, membership, recruitment of volunteers, or account management preferred. • Ability to work with youth, volunteers, and community contacts from diverse backgrounds and to build effective volunteer leadership teams. • Ability to work a flexible schedule, including nights and weekends. This position requires work outside of the traditional workday (evenings/weekends) and requires travel in the region. • Ability to effectively manage multiple priorities, meet deadlines, and produce results. • Ability to work independently with minimal supervision and detail-oriented. • Strong verbal and written communication skills. • Commitment to GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives. Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships. Technical computer skills - proficiency in Microsoft Office including Word, Excel, Outlook, Customer Relationship Management systems, Canva, and social networking.

Experience:

Minimum of five (5) years experience either in sales, marketing, grassroots organizing, public relations, fundraising, nonprofit management, or communications-relevant work environment; Girl Scout experience is desirable.

Travel: 30 – 40% in the region

Essential Responsibilities - Primary Duties of the Position

1. Membership Goals: Reach membership goals girl and adult membership in your community portfolio

• Designs and implements a comprehensive plan for girl and adult membership growth in geographic portfolio by using market data and trends to adjust USAGSO membership campaigns to meet the needs of their communities.
• Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
• Remains in contact with community organizations, agencies and military and embassy leaders, educators, and faith-based institutions to increase awareness of and participation in Girl Scouting.
• Ensures Girl Scouts works to be actively anti-racist and demonstrates a commitment to the Girl Scout pledge against racism.

2. Recruits, selects, trains, and mentors Overseas Committee Management Team (OCMT) and partners with the OCMT to ensure the Girl Scout Leadership Experience (GSLE) is thriving in their community.

• Ensure each Overseas Committee (OC) has an Overseas Committee Chair (OCC), Registrar, and Treasurer and any other committee members that are needed to advance Girl Scouts and support Troop Volunteers.
• Assures the OCMT members are trained and prepared for their positions.
• Partners with the OCMT to determine annual goals and programming plans
• Meets regularly with the OCC and the OCMT to provide support and assistance to the community
• Provides resources, materials and supplies to support recruitment and retention efforts.
• Problems-solves with OCMT members, volunteers, and families
• Assures succession planning for the continuity of program in a highly mobile population

3. Works cross functionally to ensure USAGSO's goals are met.

• Leads USAGSO wide programs in their geographic portfolio
• Partners with the Customer Care team to provide excellent and timely customer support to USAGSO members. Effectively uses Salesforce database to provide case management and to ensure that girl and volunteer data is clean and up-to-date.
• Assists with the USAGSO Product Program by providing support, training and assistance to OCMTs participating in in-person and online Product Program sales

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.