L&I Office Assistant 3

Job Title

Insurance Services – Support Services

Job Description

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: This recruitment opportunity will be used to fill multiple positions.

Job Highlights

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers' compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

L&I's Support Services Program houses seven production units serving several programs throughout the agency. Our production units are responsible for processing a wide variety of information quickly and efficiently. The information processed by these teams is utilized by other agency employees for their work which directly supports our agency mission "To Keep Washington Safe and Working."

This announcement represents multiple opportunities. Work schedules will very between the hours of 6 a.m. – 5:00 p.m., Monday through Friday, and will be assigned. These positions require the selected individuals to work in-office, full-time, during the training period. The training period will be a minimum of 6 months and can go beyond a year depending on the individual's needs. Once training has been completed and adequate production performance has been met, if business need permits, this position may be considered for hybrid work.

Application review begins immediately. It is to your advantage to apply today!

What success will look like:

All Support Services Office Assistant 3 staff participate in an in-office training program revolved around the unit you are hired in.

You will:

• Work closely with a trainer designated to teach you the essential job duties.
• Complete training within the agreed timeframe.
• Successfully use tools and resources provided to you to research, identify and key in documentation for our customers through various L&I specific programs and processes.
• Meet production expectations and accuracy levels on a daily basis.

Duties

Depending on the unit you're assigned to, the following are highlights of those duties.

• Perform rapid data entry; process work injury and accident reports.
• Decipher handwriting and transcribe information submitted by injured workers and medical providers.
• Conduct research to establish/verify employer/employee relationship.
• Pre-scanning; preparing documents for scanning.
• Scanning; inputting information into a computer program and operating a high-speed document scanner.
• Indexing; use a variety of rules, procedures and research tools to enter appropriate information into a computer.
• Create new master data files when workers file initial claim. Update master data files for all existing workers.
• Utilize provided tools and resources to search and locate requested claim files.
• Respond respectfully and professionally to emails and phone calls from internal and external customers, if applicable.
• Depending on the business needs, daily tasks may vary to meet customer/business expectations.

Qualifications

Required:

• Individuals with a High School Diploma or equivalent.
• Ability to type 40 WPM at 98% accuracy
• Two years of computer skills/experience, clerical experience, or equivalent education.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

What we are looking for:

• Ability to always maintain the highest levels of confidentiality.
• Adaptability/Flexibility: Adapts easily to changing business needs, conditions, and work responsibilities. Adapts approach, goals and methods to achieve successful solutions and results in dynamic situations.
• Customer service; understanding internal and external customer needs and providing the highest level of service with the resources available.
• Experience using personal computers and MS Office Suite (i.e. MS Word, Excel and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment).
• Skilled in accurate use of 10-keypad.
• Time management: Setting and adhering to priorities; meeting productivity standards, deadlines and work schedules; pursuing efficiency and economy in the use of resources; being responsive and timely to emails, phone messages and mail; efficient, effective use of work time, equipment and resources.

Supplemental Information

Things You Need To Know

At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.8 million workers. Watch this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the "Benefits" tab to learn more.

We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

For these positions, you are required to work in the office full-time during your training period. Upon completion of the training period, telework may be considered upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.
4. Copy of your on-line 5-minute typing assessment that meets the 40-wpm qualification with 98% accuracy. To see a typing assessment that meets the requirements visit Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link.

Your application may be considered incomplete without this assessment. If selected for interview, your typing accuracy and speed may be reassessed and confirmed.

Note: Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Skills assessments will take place at our office in Tumwater, WA.

Please do not attach or place any medical information within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I . If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.