Receptionist

Job Title: Receptionist
Location: Boston, MA 02109
Pay Rate: $19.00 per hour
Duration: 5+ Months
Position Type: Contract

Job Summary

We are seeking a professional, organized, and customer-focused Receptionist to provide front-desk, telephone, customer service, and administrative support.

The Receptionist will be responsible for greeting customers and visitors, answering and routing multi-department telephone calls , maintaining physical and electronic files, scanning and indexing documents, processing mail, and assisting with general administrative tasks.

The ideal candidate will have strong customer service, communication, organizational, filing, document management, and Microsoft Office skills. Experience using the Five9 telephone system is required .

Key Responsibilities

• Greet customers, visitors, and guests in a professional and courteous manner.
• Provide professional front-desk and reception support .
• Answer incoming telephone calls and route calls to the appropriate department or staff member.
• Handle multi-department calls using the Five9 telephone system .
• Provide accurate information and professional customer service to callers and visitors.
• Scan documents and convert files into PDF format .
• Organize, name, index, and electronically file scanned documents.
• Maintain accurate and organized electronic and physical filing systems .
• Organize and index boxes of physical records in preparation for scanning and electronic storage.
• Open, sort, and distribute daily incoming mail.
• Prepare physical documents and files for electronic scanning.
• Assist with document management, records organization, and general clerical activities.
• Perform data entry and other administrative duties as needed.
• Use Microsoft Office Suite for daily administrative and clerical tasks.
• Support additional administrative projects and assignments as directed.

Required Qualifications

• Previous experience as a Receptionist, Front Desk Receptionist, Administrative Assistant, Office Assistant, Customer Service Representative, or similar administrative role .
• Experience providing professional and courteous customer service to customers, visitors, and callers.
• Experience answering, screening, and routing calls to multiple departments .
• Experience using the Five9 telephone system is required.
• Proficiency with Microsoft Office Suite , including Word, Excel, and Outlook.
• Experience scanning documents and converting them to PDF format .
• Experience maintaining and organizing electronic files and records.
• Experience with physical filing, document indexing, and records organization.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple administrative tasks and priorities.
• Professional appearance and customer-focused attitude.

Preferred Skills

• Front desk and reception experience
• Call center or multi-line telephone experience
• Five9 experience
• Microsoft Office
• Document scanning
• PDF creation
• Electronic filing
• Records management
• File indexing
• Mail sorting and distribution
• Data entry
• Administrative support
• Customer service
• Office administration