Team Manager (Online Gaming)

The Team Manager is responsible to ensure operational excellence at all times. The main responsibility of the Team Manager is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties. Responsibilities Manage, supervise, coach, motivate and build team spirit Be the first point of contact for subordinates Present new ideas and policies to prospective teams Work within your own team/s to produce the required results and to meet Company targets Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan Participate in subordinates’ recruitment and training process Be an example of a star performer and coach other subordinates on shift Organize and lead team and individual meetings Manage employee expectation and eventual requests Establish and maintain cross departmental cooperation Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.) Handle disciplinary cases Manage projects and deadlines set by your direct managers Manage ad-hoc situations which may occur on shift in an appropriate manner Manage scheduling process Routine floor walks within the studio Qualifications Minimum 2 years of Supervisory or Shift Manager experience Technically proficient in computer programs, especially Microsoft Office The ability to work flexible hours Managerial courage to lead and hold others accountable Prompt and organized Travel may be required #J-18808-Ljbffr