Administrative Support

Job Title

Under the direction of the Administrator I, Employment Processing and Transportation Services (EPTS) Unit, and with the guidance of an EPTS Lead, the incumbent performs a variety of administrative and clerical service functions in support of Personnel Services Section operations.

The incumbent serves as a primary point of contact through the Personnel Help Desk by assisting employees, supervisors, managers, applicants, and business partners with Personnel and transportation-related inquiries via the public service window, telephone, and help desk email. Duties include customer service at the Personnel lobby service windows; answering phone calls and emails; creating, processing, filing, and assembling documents and packages; supporting badging operations in coordination with the Badging Coordinator; entering, updating and maintaining employee personnel information in applicable personnel systems; assisting with pre-employment and onboarding activities for employees and vendors; and providing general administrative support to EPTS, the Personnel Services Section, and customers.

The incumbent provides general administrative support to multiple EPTS and Personnel Services Section programs, including Official Personnel Files (OPFs), and transportation programs. Duties require the use of various Personnel-related systems and Microsoft Office applications, and require sound judgement while handling confidential and sensitive information. Assignments require the incumbent to work independently and as a team member, providing excellent customer service, strong organizational skills, the ability to prioritize competing workloads, and effective collaboration with internal and external stakeholders.