Technical Support Engineer

Job Description

Job Description

Position: Technical Support Engineer

Location: Indianapolis, IN

Job Description:

We are seeking a technically curious and customer-oriented engineer to support product troubleshooting, issue resolution, and continuous improvement initiatives. In this role, you will work closely with customers, production personnel, and engineering teams to diagnose mechanical, electrical, and system-level issues, identify root causes, and implement effective solutions. The successful candidate will be comfortable working on the production floor, engaging directly with customers, and driving problems through resolution while supporting product quality and reliability.

Responsibilities:

Serve as a technical liaison between customers, production, engineering, and quality teams to investigate and resolve product-related issues.

Troubleshoot mechanical, electrical, and system-level issues to identify root causes and implement corrective actions.

Work directly with customers and internal stakeholders to gather information, diagnose problems, and communicate resolution plans.

Support the investigation of equipment and vehicle system issues, including those involving electrical controls and communication networks.

Collaborate with engineering and production teams to develop, test, and implement solutions that improve product performance and reliability.

Document root cause findings, corrective actions, and process improvements in accordance with company standards.

Analyze recurring production and field issues to identify trends and drive continuous improvement initiatives.

Assist in the development and maintenance of troubleshooting guides, work instructions, and technical documentation.

Participate in product builds, testing activities, and customer support efforts to ensure timely issue resolution.

Leverage a general understanding of electrical systems, wiring diagrams, and communication protocols such as CANbus to support troubleshooting activities.

Essential Skills:

3+ years of experience working within a heavy industrial manufacturing environment.

Bachelor's degree in Engineering or Engineering Technology.

3+ years of experience troubleshooting equipment.

Basic understanding of engineering ECRs.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $38.47 - $48.08/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on Oct 15, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.