Project Intern - Luxury Resale Operations

Luxury Resale Category Management Project Intern (TikTok Shop – Operation) | TikTok The Tone This is an internship at TikTok, located in Los Angeles, CA. TikTok is a global organization focused on inspiring creativity and bringing joy through its leading short‑form mobile video platform. This role is crucial for scaling the impact of content and creator commerce in the US, specifically within the exciting and fast‑growing Luxury Resale category on TikTok Shop. As an intern, you will gain practical, real‑world experience and contribute directly to the strategy and operations of a significant business initiative. The TL;DR Role: Internship Type: Temporary Location: In‑person, Los Angeles, CA Pay: $23.75 hourly Team: TikTok Shop US Operations team, Luxury Resale category Mission: This person will support the growth of the Luxury Resale category on TikTok Shop by assisting with strategy, merchant operations, and data‑driven execution to enhance customer experience. Tech Stack: Excel, Google Sheets What You’ll Actually Do Support the Luxury Resale category in developing and implementing product and livestream strategies, along with managing merchant operations on TikTok Shop. Assist in the onboarding and ramp‑up of new merchants by executing incentive policies and driving adoption through merchant task mechanisms to ensure policy effectiveness. Help refine merchant operating methodologies, conduct merchant education through various outreach tools, and support their overall growth and development on the platform. Contribute to platform campaign operations by communicating key information for major promotional events, improving merchant participation, and resolving operational process issues. Monitor and analyze core business metrics to track progress against goals, identify timely issues, and collaborate with stakeholders on effective solutions. Conduct detailed category and merchant‑level analysis across various aspects, including operations, platform strategy, assortment performance, and livestream/content effectiveness. Work cross‑functionally with internal teams to advance business initiatives, enhance execution efficiency, and address operational challenges in a dynamic environment. The Must‑Haves Background: Currently pursuing an Undergraduate or Master’s degree, preferably in Business, Marketing, E‑commerce, or a related field. Experience: A strong interest in e‑commerce and the creator economy, with a preference for internship or full‑time experience in an e‑commerce business. Skills: Excellent problem‑solving and communication skills, strong learning and execution abilities, stress resistance, and proven capabilities in coordination, resource integration, and project management. Bonus: Interest in luxury resale, fashion, handbags, watches, jewelry, collectibles, or related categories; proficiency in Excel / Google Sheets and experience in business analysis or operational reporting. #J-18808-Ljbffr TikTok