Patient Eligibility Assistant

Job Title

Job Summary

Assist the Patient Benefit Counselors with administrative support.

Essential Job Functions

• Schedule appointments for patients
• Reschedule patients who miss appointments
• Check in patients with appointments and screen walk ins
• Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
• Assign patients a primary care provider (PCP)
• Assist patients to choose a Health Plan with Health Care Options
• Conduct follow-up process on applications and renewals submitted by the department
• Attend trainings and other meetings as required
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Qualifications

Minimum Qualifications

• High school graduate or equivalent
• Minimum two years' experience in the customer service or social service field, or in community volunteer work
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Strong interpersonal skills
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability and willingness to meet the organization's attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Pay Rate:

• $21 - $22 per hour, Depending On Experience