Caesars Sportsbook Supervisor - Full Time (Harrah's Laughlin)

Sportsbook Supervisor – Harrah’s Laughlin Beach Resort As a Sportsbook Supervisor, you will be the face of our sportsbook operations. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. Responsibilities Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book Mentor employees to help them become better ticket writers Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors Handle escalated customer complaints/issues as needed Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations Deliver Caesars Entertainment’s Legendary Family‑Style Service Must be able to stand for extended periods of time. Must be able to lift, pull or push 25 lbs. Must be able to write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries. This position may be exposed to a smoke-filled environment Qualifications High school diploma or equivalent required 1–3 years of related experience in engineering, maintenance, or a similar field Strong understanding of mechanical and electrical systems Ability to read and write reports, lists, memos, and basic business correspondence Basic math skills (addition, subtraction, multiplication, division) Working knowledge of Microsoft Office products Familiarity with company policies, procedures, and safety regulations Certificates, Licenses & Registrations Must possess and maintain applicable Gaming licenses that is required Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Strong communication skills, both written and verbal Professional appearance and demeanor Self‑starter attitude who shows initiative Committed to delivering a high level of customer service Benefits Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners Student Loan Debt Assistance to help lighten your financial load A People‑First Culture where every team member is valued Affordable Medical, Dental & Vision Plans with flexible options 401(k) with Company Match to support your long‑term financial goals Caesars Entertainment’s Signature Family‑Style Service that makes our workplace feel like home Paid Time Off so you can recharge Exclusive Discounts on hotel stays, dining, entertainment, retail, and more #J-18808-Ljbffr Caesars Sportsbook & Casino