Client Relations Specialist Charlotte PartTime

On Site/Charlotte At Vasquez Law Firm, we believe strong operations fuel strong advocacy. As we continue to grow and serve our communities with excellence, we’re excited to open a Client Relations Specialist (On Site, Charlotte Office) position. This opportunity is open to current VLF team members across all departments, as well as external candidates who align with our values. If you’re passionate about organization, teamwork, and delivering exceptional client experiences, we encourage you to apply—or help us spread the word. Responsibilities This position is on-site in the Charlotte Office. Key Performance Indicators (KPIs) Client Response Time: 100% of inbound inquiries acknowledged within 2 minutes during working hours Document Processing Accuracy: 100% of documents were correctly uploaded and classified on the same day Case Coordination: All client requests and updates are routed to the appropriate team within 24 hours Client Satisfaction: Maintain 95% positive client feedback Payment Processing Accuracy: 100% accuracy in receiving and recording client payments Operational Readiness: Systems, trackers, and client records remain organized and up to date at all times Client Interaction & Communication Serve as the first point of contact for clients in person and via phone, text, email, and other communication channels Provide a warm, professional, and solutions-oriented experience in every interaction Answer general inquiries and guide clients on next steps and expectations Schedule consultations and complete pre-screenings for potential new clients (PNCs) Notify attorneys and internal teams of scheduled consultations and client needs Provide basic service information and quotes when applicable Document Handling & Processing Receive, review, and upload incoming documents into the system, ensuring proper classification Maintain confidentiality and proper handling of sensitive documents, including reference letters, criminal records, and medical documents Ensure all required documentation is complete before moving cases forward Prepare contracts and onboarding documentation for new clients Open and update matters within the Clio case management system Case Coordination & Organization Track document flow and case updates across teams, ensuring visibility and accountability Maintain organized digital records and file management systems Coordinate with different departments to ensure timely follow-ups and resolution of client needs Support overall workflow efficiency by identifying gaps and escalating issues when necessary Payment Processing & Administrative Support Receive and process client payments, ensuring accuracy and proper documentation Assist clients with payment-related inquiries Support administrative tasks such as form preparation, document formatting, and internal coordination Ensure all systems and trackers are consistently updated and accurate Qualifications Required Fully bilingual (English and Spanish) Experience in a client-facing role, preferably in legal or professional services Excellent communication and active listening skills Strong organizational skills and attention to detail Ability to multitask and manage high-volume interactions High level of discretion and ability to handle sensitive information Tech‑savvy; experience with CRM or case management systems (Clio preferred) Reliable high‑speed internet, headset, and quiet home office Preferred Experience in immigration or legal environments Experience in remote client support roles Strong follow‑up and case coordination skills Compensation $16 hourly #J-18808-Ljbffr Vasquez Law Firm,PLLC