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Digital Support Specialist

Animal Defenders International Inc

Scope and responsibilities:

  • Works in liaison with ADI’s external IT contractors
  • Responsible for supporting ADI’s technology infrastructure worldwide; maintenance, improvement of operational systems and applications; budgeting; advise on technology developments relevant to ADI’s needs
  • General IT support: serve as the point person for immediate technology support, including software and hardware issues, mainly MS, some Apple support
  • IT support to configure and maintain devices; set up technology access for new staff; departing staff closures
  • Organize staff training, produce reference guides and notes
  • Maintain technology inventory and system updates
  • Network and systems management: user policies, audits, troubleshooting strategies, as advised by external IT contractors.
  • Advising senior leadership on developments in digital communications technology
  • Liaise with external IT support to maintain SharePoint and ADI server

Qualifications / Required skills

  • Educated to degree level; information technology, computer science, network administration, or a related field preferred; equivalent experience accepted.
  • Minimum 2 years’ experience in IT support or systems administration.
  • Experience with Mac and PC environments.
  • Strong knowledge of hardware troubleshooting (computers, printers, networks).
  • Good knowledge of wide range of applications
  • Able to assist users of both Apple and MS products: MacBook, iOS, Windows operating systems, Microsoft Office (Word, Outlook, etc.), Firefox, Adobe, SharePoint, Google Docs, Photoshop, Canva, WordPress, Zoom, Microsoft Teams, etc.
  • Comfortable learning new systems and supporting operational workflows; providing guidance and training notes for users.
  • Experience working with external IT support for network management, servers, SharePoint.
  • Plant-based lifestyle preferred.
Vacancy posted 2 days ago
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