Chinese Bilingual Sales Executive

Job Description

Job Description

About us:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide.

Since 2011, our affiliate, Yamasho Atlanta Inc. takes pride in providing a variety of restaurant items ranging from non-food to dry and frozen food products to our restaurant customers in its current location in Chamblee, GA. Today, The company is dedicated to meet and exceed the customers’ expectations and create an unique experience to our customers with the explosion of Japanese food and culture in America.

Benefits:

• Health and Dental Insurance for employees.
• Paid vacation and holidays.

Essential Job Functions:

• Meet the monthly and annual sales quota as designated by the manager.
• Develop and maintain relationship with potential and existing clients in the designated areas/regions; visit customers to provide support, share information, and sell the Company's products.
• Identify and explore potential new clients through various methods, including networking, referrals and cold calls.
• Conduct market research, develop and implement sales strategies for the assigned region.
• Coordinate with the accounting department to assure the collection of payment in a timely manner.
• Collect past due payments from customers.
• Maintain high levels of customer satisfaction by providing excellent service and building rapport; troubleshoot product-related issues and handle complaints; resolve them in a timely manner and escalate to the management as needed.
• Collaborate with purchasing department, warehouse, and other involved parties to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Coordinate urgent deliveries with the customer to accommodate their needs.
• Travel to other locations to meet with clients as needed.
• Educate customers on how the products or services can benefit them.
• Input and update orders within the Company database in a timely manner.
• Maintain and safely operate the Company vehicle as per the Company Vehicle Policy.
• Participate in the weekly sales meetings.
• Attend semiannual inventory count on designated day, possibly on a weekend.
• Attend Company events and functions outside of normal working hours.
• Perform other duties as assigned.
• Obligation to answer to all management as requested.

Physical Requirements:

• Able to drive for extended periods of time.
• Able to sit in a car for extend periods of time.
• Able to travel within or outside of Atlanta as needed.
• Able to talk, hear, walk, stand, smell, taste, reach, bend, kneel, and lift and/or move up to 25 pounds frequently and 50 pounds occasionally.
• Able to use the phone for extended periods of time.
• Working Condition.
• Noise Level: Normal to loud.
• Location: Indoor in the office and at least 50% of the time in the field visiting customers, restaurants, wholesalers, distributors, etc.

Other Requirements:

• Business-level English and Chinese bilingual ability is required.
• Business-level Japanese is preferred.
• Maintain a valid driver's license and a clean driving record.
• Able to stay overnight out of town for client visits, as required.
• Maintain a positive attitude.
• Able to work independently and as a team.
• Able to adapt to frequent changes in assignments and workload.
• High school diploma required; Associate degree and above strongly preferred.
• Minimum of 2 years of experience in preferably in Japanese food industry.
• Experience in Japanese restaurant business is a plus.

Knowledge and Skills:

• Strong organizational skills and attention to detail.
• Possess basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.
• Strong customer service, problem-solving, communication and interpersonal skills.
• Basic Microsoft Office proficiency.
• Knowledge of ERP systems, Microsoft Business Central is highly preferred.
• Knowledge of Japanese foods and liquors strongly preferred.

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company's sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the "at-will" employment status with the Company.

Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Group is an Equal Opportunity Employer.