ACCOUNT MANAGER

Job Description

Job Description

Position Description: ACCOUNT MANAGERAre you a motivated, relationship-focused professional who enjoys working with customers, solving problems, and building long-term business relationships?Day & Nite AmeriServe is seeking a highly motivated and client-focused Account Manager to join our growing team. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring customer satisfaction, retention, and account growth through exceptional service and proactive relationship management.This is an excellent opportunity for a career-minded professional who thrives in a customer-facing role and enjoys working in a fast-paced, team-oriented environment. The Account Manager will work closely with clients and internal departments to identify opportunities, resolve challenges, communicate solutions, and ensure our customers receive the highest level of service.We are looking for someone who brings energy, professionalism, organization, and attention to detail to every interaction—both internally and externally.Day & Nite AmeriServe is an excellence-oriented company with more than 30 years of combined experience providing exceptional service in commercial and industrial HVAC, refrigeration, air handling systems, and commercial kitchen equipment repair, installation, and maintenance.We operate across multiple states and continue to grow our service footprint, providing reliable, high-quality service to commercial customers throughout our markets.We are committed to being a leader in the industry by investing in our people, technology, training, and customer relationships. Our team is dedicated to providing proactive, step-above service while building long-term partnerships with our clients.JOB OVERVIEWAs an Account Manager, you will be responsible for managing and developing relationships with contracted clients while serving as a primary point of contact for their account needs.This position focuses on client retention, account growth, customer satisfaction, communication, and relationship management. The Account Manager will proactively identify opportunities to strengthen client relationships, expand services, address concerns, and ensure account information remains accurate and up to date.The successful candidate will be comfortable communicating with customers at all levels, leading virtual and in-person meetings, presenting account performance and recommendations, and collaborating with internal teams to deliver exceptional service.KEY RESPONSIBILITIESClient Relationship ManagementServe as the primary point of contact for assigned contracted clients.Build and maintain strong, long-term relationships with customers.Maintain a 98% client retention goal through proactive relationship management and exceptional customer service.Regularly communicate with clients to understand their needs, expectations, and concerns.Respond to customer questions, concerns, and requests in a timely and professional manner.Partner with internal departments to resolve customer issues and ensure appropriate follow-through.Maintain a professional, client-first approach in all interactions.Account Growth & Business DevelopmentAchieve an organic account growth goal of 20% by identifying upselling and cross-selling opportunities.Identify opportunities to expand services and provide additional value to existing clients.Understand each client's business, service needs, and operational challenges.Make recommendations that align customer needs with Day & Nite AmeriServe's services and capabilities.Build relationships that support long-term account growth and customer loyalty.Account Management & Financial PerformanceMonitor assigned client accounts and work to maintain 80% or greater compliance with payment terms.Review account information and identify potential payment or account issues.Work collaboratively with internal teams to address account concerns and support timely payment.Ensure client records, contact information, service information, and other account details are complete, accurate, and current.Client Education & TechnologyEducate and train clients on Day & Nite AmeriServe's proprietary technologies and platforms.Assist clients with the use and functionality of the DNAS Connect Mobile App and FMAnywhere online platform.Ensure clients understand available tools and resources that can improve communication, service visibility, and account management.Stay knowledgeable about company services, technologies, and processes in order to effectively communicate value to clients.Meetings & PresentationsConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with assigned clients.Prepare and present account performance, trends, opportunities, and recommendations.Confidently lead meetings both virtually and in person.Present information clearly and professionally to customers, including executive-level stakeholders.Follow up on action items and ensure commitments are completed in a timely manner.Internal CollaborationWork closely with operations, service, dispatch, sales, finance, and other internal departments.Communicate customer needs and expectations clearly to internal teams.Coordinate internally to ensure client concerns and service issues are addressed.Maintain accurate documentation and follow company processes and procedures.Support a team-oriented culture focused on customer satisfaction and operational excellence.REQUIRED QUALIFICATIONSMinimum of 2 years of experience in account management, customer service, client relations, sales, or a related role.Strong customer service and relationship management skills.Exceptional problem-solving and critical-thinking abilities.Strong listening skills with the ability to understand customer needs and develop appropriate solutions.Excellent verbal and written communication skills.Strong presentation skills with the confidence to communicate with executive-level stakeholders.Strong organizational skills with exceptional attention to detail and follow-through.Ability to manage multiple accounts, priorities, and deadlines effectively.Ability to work independently with minimal supervision.Ability to work effectively in a fast-paced environment and adapt to changing priorities.Strong command of the English language, both verbal and written.Proficient in Microsoft Office Suite and general computer applications.Familiarity with multi-division or service-based operations is a plus.THE IDEAL CANDIDATEWe are looking for someone who is:Customer-focused and relationship- driven.Professional, confident, and personable.A strong communicator and active listener.Organized and highly detail-oriented.Self-motivated and able to work independently.Comfortable presenting to individuals and groups.A strong problem-solver who takes ownership of challenges.Comfortable working with multiple departments and priorities.Energetic and positive in a fast-paced environment.Motivated by achieving goals and growing client relationships.A team player who understands the importance of collaboration.Committed to providing exceptional service and creating long-term customer partnerships.COMPENSATION & BENEFITSCompetitive hourly pay: $25–$30 per hour, based on experience and qualifications.Training and development programs.Health insurance with generous company contribution.Company -paid life insurance.Dental and vision insurance.401(k) retirement plan with company match.Paid vacation and sick time.Paid holidays.Opportunities for professional development and career growth.SCHEDULEFull -time position.Monday–Friday schedule.8-hour shifts.EQUAL OPPORTUNITY EMPLOYERDay & Nite AmeriServe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join our team and build your career with a company that values its people, invests in professional development, and is committed to providing exceptional service to our customers!
$25.00 - $30.00 Hourly