Customer Service Department Manager

Meijer seeks a Customer Service Department Manager at its Harrison Rd location in Cincinnati, OH to lead, inspire, and drive operational excellence. The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will drive recognition, feedback and coaching, performance management, training and development, and succession planning. The manager will direct Leads and Team Leaders, and ultimately be accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The manager will identify and implement process improvements and serve as a steward of the Meijer culture. What You’ll be Doing Engages with team members in span of care to ensure they receive appropriate onboarding, training and development, and coaching and feedback to be successful in all they do. Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team members as well as leadership roles. Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization. Accountability for area operations and financial results by overseeing execution of corporate plans to ensure all services and products are effectively managed to maximize sales and productivity, ultimately owning budget line items in the P & L. Drives safety and compliance throughout the store in addition to overall condition management and responsibility for following all compliance procedures in the store. Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications) Bachelor's degree or equivalent experience. Minimum 4+ years of retail/grocery or customer service experience. Progressive leadership experience preferred. A passion to provide industry leading service. Demonstrated ability to communicate with team members in a way that provides clear and precise direction. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to lead an organization that practices working safely at all times. Demonstrates proactive/creative thinking and applies it to the business. A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of customers/community and gaining sales and market share. A strong business acumen. An innovative attitude to help Meijer set the industry standard. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported. Benefits Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Medical, Dental, Vision #J-18808-Ljbffr Meijer