Grocery Department Head

Grocery Department Manager – Overview Report to the Store Manager, the Grocery Department Manager is responsible for Grocery department operation by achieving its profit/loss results, business goals, and customer requests. The position also needs to support the Store Manager on other matters as assigned. T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state. We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers. Responsibilities Oversee overall department performance and achieve sales and operational goals through effective planning and execution. Manage merchandise ordering, inventory control, and promotional activities to drive department success. Supervise daily operations and staff performance; monitor labor productivity and ensure efficient workflow. Provide coaching, on-the-job training, and support to team members; foster a collaborative and inclusive work environment. Collect and analyze market trends and customer feedback to develop responsive strategies. Ensure product quality and freshness, and strictly follow FIFO practices. Perform quality control during receiving; manage inventory in display areas, backrooms, walk-in coolers, freezers, and the grocery warehouse. Deliver exceptional customer service through friendly interactions, attentiveness, and timely issue resolution. Lead by example through active participation in all hands-on tasks within the Grocery Department. Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department. Qualifications Good communication skills in English; proficiency in Chinese (Cantonese and/or Mandarin) is an asset. Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred, demonstrating strong leadership and training abilities. Basic knowledge of profit and loss control; able to interpret data and analyze market trends. Proficient in Microsoft Office applications. Well-versed in workplace health and safety practices. Comfortable working occasionally in low-temperature (0–4°C) and freezing (-18°C) environments. Strong knowledge of merchandise management, including inventory control and promotional execution. Familiar with tools and equipment relevant to the role; able to accurately interpret product labels. Excellent organizational, problem-solving, interpersonal, and customer service skills. Self-motivated, accountable, and able to work both independently and as part of a team. Benefits Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In-store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity Conditions Apply Safety Statement Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible. Employment details Seniority level: Not Applicable Employment type: Full-time Job function: Education and Training Industries: Retail Groceries We are an equal opportunity employer. Referrals increase your chances of interviewing at T & T Supermarket. Note: This posting reflects the responsibilities and qualifications of the role without including external job recommendations or outdated postings. #J-18808-Ljbffr