SaaS Implementation Manager

About the role

Binocs is our cutting-edge SaaS solution designed to help laboratories and cell & gene therapy teams optimize their scheduling, planning, and resource management. Trusted by leading pharmaceutical and life sciences companies, Binocs empowers teams to improve delivery performance, anticipate bottlenecks, and make data-driven decisions through AI-driven scheduling, scenario planning, and actionable analytics.
As a SaaS Implementation Manager , you will act as both a project leader and an expert advisor, guiding customers through the entire implementation lifecycle of Binocs. Your mission will be to tailor and deliver robust Binocs configurations that seamlessly integrate into the customer's business environment, ensuring measurable impact and long-term success.

In this role, you will:

• Lead Strategic Implementations :
  
  • Manage end-to-end implementation projects, ensuring milestones are met on time and within budget.
  • Follow and refine Binocs' proven implementation methodology, balancing structure with flexibility to meet unique client needs.
• Analyze and Understand Business Processes :
  
  • Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working
  • Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration
  • With the internal team, translate business challenges into actionable Binocs solutions that align with the customer's goals.
• Engage and Educate Stakeholders :
  
  • Conduct workshops to align diverse teams on project objectives and priorities.
  • Clearly communicate project plans, design choices, and implementation risks to technical and non-technical stakeholders.
• Design and Configure Solutions :
  
  • Collaborate with the Solution Team to brainstorm and implement optimal Binocs designs.
  • Perform hands-on configuration, adapting Binocs to fit complex customer requirements.
  • Develop and execute testing strategies to ensure high-quality deployments.
• Facilitate Change Management :
  
  • Lead customer teams through onboarding and adoption processes, ensuring they are equipped to maximize Binocs' potential in their day-to-day operations.
  • Provide training and knowledge transfer to enable self-sufficient customer teams.
• Drive Continuous Improvement :
  
  • Gather customer feedback to improve Binocs implementations and contribute to product innovation.
  • Proactively identify areas where Binocs can provide additional value to customers.

What You'll Achieve in the First 12 Months

Achieve Binocs Expert Certification: Complete the Binocs Expert Certification Track within your first 6 weeks, equipping you to deliver confident, expert-level guidance to customers during implementations.

Deliver Your First End-to-End Implementation: Lead your first full implementation project, including workshops, configuration, and project management. Successfully transition the customer from their current way of working to an optimized Binocs-enabled process.

Guide Customers to Operational Excellence: Enable customers to unlock the full potential of Binocs' features, such as AI-enhanced scheduling, workload leveling, and dynamic forecasting, by tailoring configurations to their specific needs.

Facilitate Seamless Integrations : Support customers in integrating Binocs with their existing systems (LIMS, ERP, QMS, etc.), ensuring a smooth data flow and full alignment with their workflows.

Build Strong Customer Relationships: Establish yourself as a trusted advisor by collaborating with key stakeholders to understand their needs, anticipate challenges, and deliver measurable outcomes such as reduced turnaround times or optimized resource allocation.

Lead Multiple Projects Simultaneously: Manage up to two active implementation projects at any given time, balancing competing priorities and delivering high-quality results within defined timelines.

Develop Repeatable Best Practices: Contribute to the continuous improvement of Binocs' implementation methodology by capturing lessons learned, refining processes, and creating tools that streamline future projects.

Drive Customer Success Post-Implementation: Partner with the Customer Success team to ensure a smooth handoff, tracking early adoption metrics and addressing any post-implementation challenges to maximize value realization for customers.

#LI-KC1

About you

You're a detail-oriented, analytical thinker with strong interpersonal skills and a knack for problem-solving. You thrive on transforming complex challenges into tailored, effective solutions.

Qualifications & Skills :

• Consulting Expertise :
  
  • Demonstrated ability to lead client-facing workshops and build consensus across diverse stakeholder groups.
  • Strong problem-solving skills with the ability to quickly grasp new concepts and apply them effectively.
• SaaS Implementation Experience :
  
  • At least 5 to 10 years of experience in SaaS implementations, management consulting, or a related field.
  • Hands-on experience configuring and deploying business software solutions.
• Technical and Analytical Strengths :
  
  • Comfort with data analysis and visualization; able to troubleshoot dataflows and interpret dashboards.
  • Familiarity with business software environments, such as ERP, supply chain, or laboratory systems.
• Exceptional Communication Skills :
  
  • Skilled at simplifying complex concepts for diverse audiences, both verbally and in writing.
  • Proven ability to build and maintain strong relationships with clients and internal teams.
• Adaptable and Entrepreneurial Mindset :
  
  • Thrives in a dynamic, fast-paced environment with evolving job responsibilities.
  • Self-motivated and proactive, with a desire to innovate and improve processes.
• Educational Background :
  
  • A Master's degree is preferred; a background in bioengineering, business engineering, or a related field is a strong advantage.
• Language Skills :
  
  • Fluency in English is required; additional languages are a bonus.
• Location :
  
  • Our office is located in Millburn, NJ, and we work in a hybrid way (50% in-office, 50% work from home). So, you live in the New York City Metro Area or are flexible to relocate to this region. You will also have the opportunity to travel both domestically and internationally.
• And Above All:
  
  • You feel connected with and are ready to represent our company values: dig deep, own it, come together, move fast, and be kind!
  • You show a willingness to travel globally and work in a hybrid model.

Why join us?

Empowering Environment: We believe in moving fast, digging deep, and owning our work. Your voice matters here, and we create space for you to take initiative, enhance your skills, and grow both personally and professionally-all while being your authentic self. Whether it's contributing to bottom-up internal initiatives or bringing your expertise to innovative, transformative projects, you'll have the opportunity to make a real impact.

Flat Hierarchy & Collaboration: At Bluecrux, we see you for your talents, not your title. We foster open communication, strong teamwork, and a "no flying solo" approach to challenges. You'll work with passionate experts in their fields, sharing knowledge, challenging each other, and building our global community together.

Exciting Growth Opportunities: We don't believe in surface-level strategy. Join a company that encourages you to walk the talk-whether working on innovative, disruptive projects for global clients or contributing to our U.S. growth journey. Our fast-paced, can-do mentality ensures you'll grow alongside us.

Unforgettable Team Experiences: At Bluecrux, we come together to celebrate success and enjoy the journey. From our annual Bluecrux weekends to monthly Last Friday gatherings with drinks, team-building activities, and fun events, we're all in this together. Generous PTO and benefits ensure you feel cared for as an individual.

Outstanding Benefits:

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

About us

At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders such as Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more, creating partnerships that drive meaningful impact. With a global presence in Europe, the US, and APAC, we're committed to shaping the future of value chains, one success story at a time.

Binocs technology

Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. It combines AI-enabled scheduling, scenario-based capacity planning, intelligent sample campaigning, and advanced performance management into one powerful platform. Our technology gives leading life sciences organizations the end-to-end visibility and control they need to optimize operations and deliver on their commitments.

As part of the Binocs team, you'll help implement a product that empowers teams across the globe to plan with confidence, improve productivity, and achieve consistently high service levels. You won't just be deploying software-you'll be driving smarter, faster, and more resilient operations in some of the most critical and innovative environments in the world.