Admissions Specialist - Breast Center - Full Time - Days

Admissions Specialist – Breast Center – Full Time – Days Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231 Work hours: Full Time; 40 hours/week; Days; Monday - Friday, 8:30am-5pm Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30 AM - 5 PM at 500 E Border, Arlington, TX; training weeks may not be consecutive. Admitting Department Highlights Collaborative Innovative environment Invested in their employees Here’s What You Need H.S. Diploma or equivalent required

1. year of customer service required
2. years professional office/healthcare experience preferred

CHAA – Certified Healthcare Access Associate preferred upon hire CPI – Crisis Prevention Intervention Training required within 60 days of hire Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries Excellent data entry, numeric, typing and computer navigation skills, with attention to details Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs Exhibits a pleasant, professional, polished presence with the ability to troubleshoot using critical thinking skills Exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette Maintain a professional demeanor in a highly stressful and emotional environment, handling crime, behavioral health and suffering patients in addition to life or death situations High level of empathy and effective communication with patients and family members during life changing events, while demonstrating exceptional customer service skills Manage multiple, changing priorities effectively and appropriately escalating concerns to leadership What You Will Do Welcome patients and their families upon arrival, putting them at ease and setting the tone for the visit Accurately gather complete demographic information during patient interaction to ensure electronic health record integrity Identify correct network coverage and obtain/validate healthcare benefits and pre-certification for applicable tests/procedures to maximize reimbursement Educate patients/families about applicable legal, ethical, and compliance documents; ensure regulatory consents are signed by appropriate parties Engage with patients to determine financial obligations based on financial policy and accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances Ensure all payer and government required elements are completed correctly, particularly the MSPQ, IMM and medical necessity checks (ABN and Letter of Non-Coverage) Maintain customer service and/or productivity guidelines set forth by applicable leadership Additional Perks Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, and other benefits Delivery of high-quality patient care Strong Unit Based Council (UBC) Supportive team environment with outstanding opportunities for growth Texas Health requires a resume when an application is submitted. Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Texas Health Resources