Front Desk Attendant

Job Description

Job Description

Overview: 

The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Holiday Inn KCI/Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us! 

Primary Duties and Responsibilities:

• Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
• Accurately record guest information and preferences in the Hotel’s internal system.
• Check guests out; resolve any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.

Other Duties and Expectations:

• Work closely with all departments using crystal clear communication.
• Lead by example; encourage co-workers to always perform at the highest levels.
• Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
• Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
• Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
• Other duties as assigned.

Qualifications and Requirements:

• 1 year of previous hotel experience is preferred.
• 1 year of customer service, front desk, or related experience is required.
• Opera/PMS experience is a bonus.

Schedule (may vary):

• Full-Time
• Both AM and PM shifts available
• Flexible availability preferred
• Holidays
• Overtime
• Weekend availability

IHG One Pass Perk:

As a member of the IHG Family of brands, Holiday Inn KCI Airport/Atwell Suites KCI employees are eligible to book discounted stays at IHG-branded hotels around the world using the IHG One Pass Program! Even more exciting, you can also share your benefits with the people you care about most. With the IHG One Pass program you get to select Pass Holders – your Plus One shares many of the same benefits you get, and Five Friends share access to the IHG One Pass Friends Rate.