Treatment Coordinator/Dental Front Office

Job Description

Job Description

Treatment Coordinator

How to Apply: Please call View phone number on ziprecruiter.com. Please send your resume and desired hourly pay.

Job Overview:

We are a high-quality, patient-focused periodontics and dental implant practice in San Diego seeking a professional, organized, and proactive Treatment Coordinator to join our team.

Our office is small, collaborative, and systems-oriented. We use Archy as our practice management system and embrace technology to make our workflows more efficient and provide an exceptional patient experience.

This role is centered around patient care, treatment coordination, and keeping the schedule productive. You will work closely with the doctor and clinical team to guide patients from consultation through treatment, helping them understand their treatment, financial options, and next steps.

We're looking for someone who is warm, confident, organized, and dependable, with excellent communication and follow-through. You should enjoy building relationships with patients, be comfortable discussing treatment and finances, and be able to take initiative and solve problems.

Dental experience is preferred, but we're willing to train the right person. More important to us is someone who learns quickly, is comfortable with technology, takes pride in their work, and is interested in growing with our practice long term.

Key Responsibilities:

• Maintain a productive, organized, and efficient schedule.
• Welcome patients and manage check-in/check-out professionally.
• Answer phone calls, emails, and text messages promptly and professionally.
• Coordinate scheduling, treatment, and patient follow-up.
• Review treatment plans, consent forms, insurance estimates, and financial arrangements with patients.
• Discuss payment options and collect payments.
• Help patients move forward with recommended treatment through education and excellent communication.
• Coordinate communication between patients, insurance companies, and the clinical team.
• Follow up on unscheduled treatment and overdue recall to maintain schedule productivity.
• Assist with insurance verification, predeterminations, and other administrative tasks as needed.
• Use Archy and other digital systems confidently and efficiently to manage patient information and workflows.
• Identify opportunities to improve workflows and enhance the patient experience.

Responsibilities may evolve as our practice continues to grow and improve.

Required Qualifications:

• Excellent verbal and written communication skills.
• Warm, professional, and patient-focused demeanor.
• Strong ability to listen, retain information, and follow instructions accurately.
• Comfortable with technology, computers, and learning new software (Archy experience a plus).
• Typing speed of 50+ WPM.
• Calm under pressure with strong emotional resilience.
• Exceptional organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Reliable, proactive, and accountable.
• Strong follow-through and problem-solving skills.
• Comfortable discussing finances professionally and confidently.
• Takes ownership, anticipates needs, and looks for solutions rather than waiting to be told what to do.

Preferred Qualifications:

• Experience in a dental front office, treatment coordination, hospitality, concierge customer service, patient coordination, or consultative sales.
• Knowledge of periodontics, dental implants, and PPO insurance.
• Experience with Archy or similar cloud-based dental software systems.
• Experience presenting treatment plans and discussing patient financing is a plus.

Schedule:

• Monday–Wednesday: Approximately 7:45 AM–4:30 PM
• Thursday: 9AM-1PM
• Friday: Approximately 7:45 AM–3:00 PM

Why Join Our Team?

We're building a modern specialty practice where people genuinely enjoy coming to work. We believe in supporting one another, continuously improving our systems, and providing exceptional care for every patient.

If you're someone who enjoys helping patients, is comfortable with technology, takes pride in your work, communicates clearly, and wants to grow with a long-term team, we'd love to hear from you.