IT Support Specialist

Location 775 North Main Street,Spring Valley, NY, 10977,United States Base Pay $25.00 - $30.00 / Hour Employee Type Full Time Required Degree 2 Year Degree Job Overview: We are seeking a disciplined and detail-oriented IT Support Specialist to provide dependable hardware, software, and basic network troubleshooting across phone, remote, and in-person channels. In this role, you will act as the first line of defense for user issues, manage the complete deployment of end-user hardware, and strictly adhere to corporate approval policies for all access and software changes. The ideal candidate pairs strong technical problem-solving skills with a commitment to exhaustive ticket documentation and procedural compliance, ensuring seamless continuity for both our users and the broader IT team. Provide helpdesk and technical support by phone, remote access, or at the user's desk Troubleshoot and resolve hardware, software, peripheral, and basic connectivity issues; escalade to the IT Manager or next tier when needed Document every ticket completely: issue, steps taken, resolution, time spent, and any follow-up, so another technician can pick it up without asking the user again Get documented approval, as company policy requires, before granting any access or permission change, or installing any software or hardware. Record that approval in the ticket. No approval, no action. Set up laptops, desktops, and equipment for new users, including secure remote-work configurations, following the standard build Create users, reset passwords, and change permissions, but only after the approval above Apply approved system updates and patches to end-user devices Help users get started with new software and equipment Make routine phone system changes (adding users, moves, voicemail resets) Keep repair, asset, and maintenance records current Flag recurring issues and suggest improvements to the IT Manager Specific Knowledge, Skills, and Abilities: 2+ years in a helpdesk or desktop support role Working knowledge of Windows, Microsoft 365, and Active Directory user and password management Disciplined about ticket documentation and following change and approval procedures Clear written and verbal communication with non-technical users Strong diagnostic and problem-solving skills Reliable team player who follows procedures Available for occasional after-hours, weekend, or holiday work #J-18808-Ljbffr Hamaspik Choice