Operations Director

Kingdom Builders Transitional Housing Program

Friendly Manor

Email cover letter, resume & salary requirements to View email address on click.appcast.io

Kingdom Builders Transitional Housing Program (KBTHP) provides a co-ed integrated, trauma-informed 24/7 residential transitional program for TAY (Transitional Age Youth, 18-25) providing meals, support services, resources, programming, and supervision in a safe, clean, drug-free environment. KBTHP focuses on a compilation of services that addresses each individual participant’s needs with one specific goal; to assist residents with life skills and successful integration into the community. Our primary purpose for existing is to change lives.

Position Title: Operations Director

Compensation: Commensurate with Experience

Status: Full-time Exempt

Position Overview: The Operations Director ensures that Friendly Manor operates efficiently, safely, and in alignment with its mission, policies, and funding requirements. This role is a central part of the leadership team and works closely with the CEO, Executive Director, and Program Director to support strategic goals and daily functions across the 52-bed, 26-unit transitional housing program for TAY in Oakland, CA.

Key Duties: Lead new Tranisitonal Housing Program, Trauma-informed, Youth-Centered Program Design, Co-ed Facility Oversight + Safety Protocols

Anticipated Program Launch Date: Early Fall 2025 | Position open until filled with the ideal candidate

Responsibilities include but shall not be limited to the following:

Ensure that the operations meet existing policies and that procedures are up to date, writing new ones as needed, in support of the mission.

Assists in the implementation of the organization’s strategic objectives to improve the functionality of programs, making them more sustainable, and expanding where possible.

Play a leadership role in addressing HR issues, employee disputes, and disciplinary actions as needed.

Facility and equipment management including contract compliance with vendors for supplies, equipment, and maintenance contracts.

Maintaining the safety of the organization including emergency operation plans and liability insurance.

Supervision of monitoring staff

Act as a liaison between the programs, Executive Director and the CEO.

Be mindful of potential problems and discuss solutions with Program Director and/or Executive Director.

Adhere to and develop facility, equipment, supplies, and maintenance budgets.

Develop new policies and/or procedures as needed.

Develop safety policies as needed.

Assist in managing relationships with government agency funders, programmatic partners and sub-contractors, vendors, and service providers, as well as foundation partners funding organizational programs.

Execute strategic initiatives and improve program operations with the directors, managers, and case management staff among others.

Play a key role in drafting and updating all job descriptions in close collaboration with the administrative staff, the Program Director, and the Executive Director.

Facility and equipment management including contract compliance.

Key assist with investigations and reporting requirements involving client issues.

Participate/Handle liability inspections with the Program Director.

Ensure all program reports are completed accurately and timely in collaboration with the Program Director.

Manage vendor relationships and ensure contract compliance in conjunction with the Program Director.

Attend regularly scheduled staff meetings.

Other duties as assigned

Requirements:

· Master’s degree strongly preferred. Bachelor’s degree in social services, business, or related field required.

· Minimum of five (5) years of progressively responsible experience in nonprofit or housing services, including program design and implementation, staff supervision, facilities oversight, and strategic operations management.

· Must be results-oriented with proven demonstrated management skills and success in building and managing dynamic and complex teams.

· Very capable problem solver focused on solutions and prompt resolutions

· Proven leadership skills with demonstrated ability to motivate teams of people to take on challenging tasks on a regular basis

· Excellent written and verbal communication skills.

· Ability to provide insight and anticipate challenges.

· Ability to communicate effectively with people from diverse backgrounds.

· Familiar with social service resources and organizations.

· Commitment to the mission of Kingdom Builders Transitional Housing Program.

· Valid California Driver’s License, insurance, and access to personal automobile.

· Proven track record of program leadership, successful strategic collaborations, and partnerships.

· Knowledge of and connection to Alameda County community resources.

· Excellent writing and verbal communication skills.

Physical Requirements & Working Environment:

The work environment and physical demands described represent those required by employees to perform the essential functions of this job with or without reasonable accommodation.

· Ability to work at a desk or computer workstation.

· Ability to perform repetitive office tasks.

· Ability to review a wide variety of materials in electronic or hard copy form.

· Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.

· Must be able to lift 25 pounds.

EEO Policy: KBTHP is an equal opportunity Faith based Organization. We do not discriminate in employment, educational services and/or programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, gender expression, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. KBTHP reasonably accommodates qualified individuals with disabilities under the law.