IT Support Specialist I

Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and over 360 outpatient locations in 15 states, providing more than 3.0 million patient visits annually. With over 60,000 employees and physicians, Prime Healthcare is one of the nation’s leading health systems. Twenty‑one of the hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not‑for‑profit public charity. Prime Healthcare is actively seeking new members to join our corporate team. Responsibilities Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents, routes calls, and notifies technicians of any critical situation requiring immediate attention based on priority. Maintains the necessary skills to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department. Qualifications Required Qualifications: Work experience in help desk activities using a help desk software application. Knowledge of E‑Mail system fundamentals. Understanding of network concepts (TCP/IP, MS/NT). Familiarity with internet and web browser concepts. High School Diploma required for all new hires starting 4/1/14. Preferred Qualifications: A+ certification preferred. 0–2 years related work experience and customer service experience preferred. Knowledge of Outlook, MS Office, and Active Directory preferred. Pay Transparency Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes paid time off, a 401(k) retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many voluntary benefit options. Compensation for this role is estimated at $17.00 to $23.74, inclusive of wages, benefits, and other forms of compensation. The exact starting compensation will be determined at the time of selecting an applicant for hire, considering factors such as skill set, years of experience, education, credentials, and licensure. Learn more here: Employment Status Full Time Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. The Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: #J-18808-Ljbffr