Front Desk

Job Description

Job Description

JOB DESCRIPTION

Position:                      Front Desk Team Member 
Reports to: Operations Manager
Employee Type: Full Time/Part Time

Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:
●               Executes procedures as outlined by front desk manual
●               Answer phones, take messages and transfer calls 
●               Knowledgeable of Clubs amenities and surroundings
●               Communicates kindly and sincerely using members name 
●               Attends all staff and club meetings and events
●               Establish and maintain professional relationships with members and staff
●               Ensures front desk is clean, maintained and organized at all times
●               Ability to respond quickly and appropriately to emergency situations
●               Comfortable serving alcohol
●               Willingness to learn bartending skills, if not already knowledgeable

Expectations:
●               Present a professional demeanor at all times when representing the Genesis Health Clubs 
●               Provide input in developing strategies to support club goals and objectives 
●                Ability to respond to common inquiries or complaints from members
Job Requirements: 
●               Available to work weekends and evenings and holidays 
●               Ability to work well with others 
●               Experience in cash handling and credit cards 
●                Customer service abilities
Physical Requirements: 
●                Ability to stand for long periods of time 
●                Ability to lift up to 35 pounds 
●                Ability to communicate with guests and other associates, including reading, writing and speaking.