Replenishment Customer Service Representative / Dispatcher

Dispatcher/Customer Service Representative

Industry knowledge

Logistics experience of moving products from Point A to Point B

1-3 years of experience in a Dispatch

Excellent written/verbal communication

Problem Solving, Decision-Making, and Critical-Thinking skills

Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required

Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint)

Call-Center is preferred

Bilingual

SAP

High volume call center experience

Warehouse lingo understanding

Our client in Deerfield Beach FL, has an immediate opening for a Dispatcher/Customer Service Representative. This position will report to both the Replenishment Manager and Supervisor. The primary responsibility of this position is to ensure the highest level of customer service during order taking, dispatching, scheduling of drivers and deliveries.

Responsibilities include: Successfully complete training in concrete manufacturing and customer service (to be provided). Comply with all company's Safety Policies, attend department, and site safety meetings, participate in safety committees and programs. Take orders, schedule, dispatch and establish strong customer relations. Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system. Monitor weather and traffic to ensure optimized routing for the drivers. Resolve transportation conflicts and handle unusual and difficult customer complaints. Develop professional criteria of when to engage other parties. Have a positive attitude and strong communication skills with customers and other departments. Successfully handle +100 calls in a shift. Work in a team setting and achieve team and company goals. Multi-task and complete daily workload in a timely fashion. Maintain good working relationships with coworkers and outside agencies personnel. Work safely with a sense of urgency. Perform other duties as required.