Restaurant Listing Team Lead

Job Description: Restaurant Listing Team Lead Location: Germany About the Role: We are looking for a motivated and experienced Team Lead to oversee our local Restaurant Listing Team in Germany. This is a high-responsibility role that involves leading a team, managing the end-to-end menu creation process, and driving projects to ensure our merchants have the best possible digital storefront on the Wolt platform. Key Responsibilities: Team Leadership: Lead, develop, and motivate the local Restaurant Listing team, organizing workflows to ensure team members are well-supported and high-performing. Menu Operations: Oversee the end-to-end menu creation and editing process, ensuring fast, SLA-driven merchant onboarding while maintaining Wolt’s high aesthetic and data accuracy standards. Content Strategy & Optimization: Drive the metrics connected with the team effort and merchant engagement increase by working cross-functionally to optimize how content performs on the platform. Compliance: Act as the "Compliance Hero" for the market, ensuring all listings on the platform strictly adhere to EU LMIV standards while maintaining high compliance metrics across the board. Process Improvement: Drive and own new projects aimed at improving efficiency and quality within the menu management and onboarding lifecycle (e.g., implementing automations or smarter feedback loops). Cross-functional cooperation: Work closely with the Account Management, Sales, Onboarding, Vendor Management, and Product teams to ensure the best possible offering is presented on the platform. Core Competencies: Leading and Developing Teams: Proven ability to lead, motivate, and develop a content or operations team. Improving Processes: Experience in driving process improvements and implementing effective changes to digital workflows. Operational Excellence: Skilled in managing high-volume queues and meeting strict SLAs without compromising quality. Analytical Skills: Strong ability to track team KPIs, onboarding metrics, and conversion data to drive performance. Cross-functional Excellence: Ability to work cross-functionally and influence other stakeholders effectively to align on business goals. Problem-Solving Mindset: Find creative and scalable ways to solve complex menu structures or compliance hurdles. Key Qualifications: Proven experience in operations management, content management, or a related field. Strong leadership skills with a track record of managing and motivating teams in a fast-paced environment. Excellent organizational and time management skills with an obsession for detail. Deep knowledge of food information regulations (e.g., EU LMIV standards). Strong interest in digital aesthetics and user experience regarding menu presentation. Ability to drive projects and implement automations (e.g., on Monday.com boards) to enhance operational efficiency. Strong analytical mindset with experience using Google Sheets, Looker, or similar BI tools to monitor performance and extract actionable insights. About You: You are a proactive leader who takes initiative and drives results. You thrive in a dynamic environment and can handle multiple high-priority tasks simultaneously. You have excellent communication skills and can work effectively with various internal stakeholders. You are detail-oriented and committed to maintaining the highest standards of quality for our partners and customers. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. #J-18808-Ljbffr