Head of Online Sales

Macy’s is more than just a store. A story about innovations and customers and colleagues. The Manager, Sales & Customer Service ensures that the very best of Macy's is They see the store through the customers' eyes, leading customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. sharing knowledge and enthusiasm with the team through training and coaching.

Build a productive, enthusiastic team eager to engage with customers and Exceed sales goals by leading Macy's initiatives through coaching and Review and utilize Sales and Star Rewards data to recognize colleagues and Manage selling support, including the stockroom, signing, equipment, and merchandising * Support other operational areas such as OMNI, Style, and Asset Protection * Actively fill open positions, prioritizing internal colleagues in Customer manage the team to meet or exceed performance address complaints and resolve problems with Work a flexible retail schedule, including days, evenings, holidays, and weekends * relationships, and ensures authentic connections with colleagues, customers, and communities * Leadership and Team Building: Ability to build, lead, and motivate a productive, Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Proficient in conducting talent analysis, establishing Effective in addressing complaints and resolving problems Strong skills in Microsoft suite, computers, and handheld Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. * Candidates with a High School diploma or equivalent are encouraged to apply. * 3-5 years of management experience in retail * Able to work a flexible schedule based on department and company needs

health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. community by joining one of our Colleague Resource Groups and make a difference Merchandise discounts * Performance-based incentives * Employee Assistance Program with mental health counseling and legal/financial Tuition reimbursement

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Join us and help write the next chapter in our story - apply today!