Senior Desktop Analyst

Role: Senior Desktop Support Technician

Position Type: Contract

Location: Oklahoma City, OK (100% Onsite)

Pay Rate Range: $26.00 - $28.00/hour DOE

Benefits: You are eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Senior Desktop Support Technician. Please contact us today to discuss this opportunity!

Overview:

Our client is seeking a Senior Desktop Support Technician to join a collaborative IT Operations team supporting enterprise users in a fast-paced environment. This position provides a mix of hands-on desktop support, endpoint management, hardware deployment, and technical project work. The ideal candidate enjoys solving a wide variety of technical issues while delivering exceptional customer service and partnering with IT teams to improve the overall end-user experience.

Key Responsibilities:

• Provide advanced desktop support for Windows and macOS environments

• Troubleshoot hardware, software, operating system, and application issues

• Support laptops, desktops, monitors, docking stations, mobile devices, printers, and other peripherals

• Perform endpoint imaging, deployment, hardware refreshes, equipment replacements, and device lifecycle management

• Assist with onboarding and offboarding activities, including equipment provisioning and account setup

• Manage and resolve support requests through an IT service management platform while meeting service level expectations

• Support conference room technology and audiovisual equipment as needed

• Collaborate with infrastructure and application teams to resolve escalated technical issues

• Document technical procedures and contribute to process improvements

• Provide exceptional in-person and remote customer support while maintaining a high level of professionalism

Preferred Experience:

• 3+ years of Desktop Support, IT Support, or End User Support experience

• Strong troubleshooting experience in Windows and macOS environments

• Experience with Microsoft 365 and Active Directory administration

• Experience using IT service management platforms such as ServiceNow or similar tools

• Familiarity with endpoint management solutions such as Intune, Jamf, or equivalent platforms

• Knowledge of hardware deployment, imaging, software installation, and device lifecycle management

• Understanding of ITIL principles and service desk best practices

• Strong troubleshooting, communication, and customer service skills

Ideal Candidate Profile:

• Customer-focused with outstanding interpersonal and communication skills

• Self-motivated and eager to contribute across a variety of technical initiatives

• Strong troubleshooting and root cause analysis abilities

• Comfortable supporting both routine service requests and complex technical issues

• Collaborative team player who enjoys working across IT departments

• Process-oriented with a continuous improvement mindset

• Adaptable, dependable, and capable of managing multiple priorities in a dynamic environment

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.