Front Desk Clerk - Ka Haku, a Hilton Club

Job Description

Join the Opening Team at Ka Haku, a Hilton Club, and help shape the guest experience at one of Hawai'i's newest luxury resorts!

Our Front Desk Clerk team members deliver a warm, professional, and elevated arrival and departure experience for owners and guests while managing check-in, check-out, and service inquiries in accordance with brand standards. Serving as a primary ambassador of the resort experience, this role requires genuine hospitality, attention to detail, and a passion for creating memorable guest experiences.

This is a unique opportunity to be part of an opening team, helping establish service standards, operational excellence, and a culture of hospitality from day one. We are seeking hospitality professionals who thrive in luxury environments, take pride in personalized service, and are excited to contribute to the successful launch of a new resort destination.

A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, providing access to discounts at over 1,500 brands and resorts worldwide. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $35.00 ~ $36.00 per hour
• Daily Pay
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

Schedule Details:

The Front Office Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes weekdays, weekends, and holidays, based on business needs.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Ensure every interaction with owners and guests is seamless, personalized, and memorable by delivering attentive service throughout the arrival, stay, and departure experience. Anticipate guest needs, respond thoughtfully to requests, and maintain a high level of professionalism in all interactions.
• Accurately enter and maintain guest information in the property management system. Check room availability and assist with reservations, modifications, and special requests in alignment with operational and inventory guidelines.
• Prepare arrival materials and welcome packets, coordinate bell services as needed, issue and control room keys, and maintain the security of safety deposit boxes. Process invoices and payments accurately and in accordance with company procedures.
• Serve as a central point of coordination for guest services by receiving housekeeping and maintenance requests, ensuring timely communication with appropriate departments, and following up to support guest satisfaction.
• Review arrivals and departures, noting special requests, accessibility needs, VIP status, and service considerations to ensure a seamless guest experience.
• Provide knowledgeable information about resort amenities, services, and local attractions, supporting a refined and informed guest experience. Maintain a clean, organized, and polished front desk environment reflective of luxury standards.
• Communicate essential information to oncoming shifts, report unresolved guest concerns to leadership, and support interdepartmental coordination as needed.
• Support overnight Front Office operations, including night audit functions, as needed to ensure continuous coverage and operational continuity.
• Ensure adherence to company policies, procedures, and safety standards, including attendance expectations and professional grooming standards.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• 1+ Years Related Experience
• High School Diploma or equivalent
• Proficient in the English language to communicate clearly, professionally, and courteously with guests, owners, and team members, both verbally and in writing.
• Ability to deliver service with warmth, professionalism, and discretion, particularly when addressing guest concerns or resolving service issues.
• Strong interpersonal skills with the ability to remain calm, composed, and solution oriented in fast paced or high expectation environments.
• Demonstrated ability to multitask, prioritize responsibilities, and maintain accuracy while managing competing guest needs.
• Attention to detail when handling reservations, billing transactions, keys, and confidential guest information.
• Flexibility to adjust schedules and cover shifts as needed to support operational demands.
• Prior experience with cash handling and data entry, with a focus on accuracy and accountability.
• Ability and willingness to learn and perform night audit procedures as required.
• Ability to maintain professional grooming and adhere to appearance standards consistent with a luxury hospitality environment.
• Ability to work a flexible schedule, including availability to work overnight shifts, weekends, and holidays as required by operational needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree or college diploma
• 2+ Years Related Experience
• Prior front desk experience in hospitality, resort, or related environments.
• Experience working in a luxury, boutique, or high-end property, with an understanding of elevated cleanliness and presentation expectations.
• Experience working in timeshare or resort operations
• Familiarity with reservation systems or property management software such as Clarity.
• Comfortable delivering concierge style assistance, such as providing local recommendations or coordinating guest requests.
• Bilingual English/Japanese communication skills.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.