HCM Payroll Specialist

Job Description

Job Description

The HCM Payroll Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The HCM Payroll Specialist will leverage technology to ensure clients see a return on their investment by providing in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.HCM Payroll Specialist Responsibilities:Ensure payrolls are processed with high accuracyManage and build relationships with clients via phone and e-mailInvestigate, troubleshoot and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needsProvide proactive service and consultation to maximize client employee usage and overall system utilizationContribute to client retention and satisfaction through timely follow-up and completion of issuesDetermine appropriate resources necessary for each client inquiry and issue resolutionCoordinate with internal staff and higher-level specialists as needed to resolve client projects and utilize best practicesEnter relevant information into the CRM system after each contact to ensure quality data to enable effective client retentionActively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clientsBecome proficient assisting clients with additional modules of isolved: Time & Attendance/PTO, HRIS & Onboarding, Journal Entries, etc.Payroll Specialist Requirements:Minimum of 3 years of working in a client service/customer service environmentComfortable learning new web-based programs that assist in serving our clients, as security and efficiency needs continually change in the payroll industry.Experience with a web-based operating system such as isolvedExcellent analytical and time management skillsAbility to work both independently to provide solutions to the client and as part of a team to accomplish tasksExcellent communication skills (both verbal and written) for a professional client-facing experienceProficient using Microsoft OfficeHighly motivated individual that is a self-starter in a fast-paced environment that is continually changingAssociates DegreeFPC, CPP and/or SHRM certifications preferred but not requiredIn office position located in Royersford, PA Compensation & Benefits:Compensation commensurate with experience: $27-$30/hr Benefits package includes: Health/Dental Insurance/Group Term Life/Voluntary Benefits401(k) with match and profit sharingGenerous Bonus planWork day ends at 1:30 PM Fridays (generally all year round) About PremierNow:With the latest Payroll, Time & Attendance, and HR solutions that are customizable to our clients' business needs, PremierNow provides our 1600+ clients access to iSolved - a web-based, cutting-edge software provider that serves over 4 million employees nationwide. iSolved offers comprehensive payroll, HR, Time & Attendance, and Benefits software that is easy to use for administrators and employees alike.As a family-owned business, service has always been a priority. PremierNow works hard to provide our growing client base access to the latest technology without losing the personal touch - which is the heart of our business. We set ourselves apart from the big-box payroll providers by ensuring that a real person always answers the phone. We provide exceptional guidance and resources and access to custom solutions, so we give each client what they need - whether they have 1 employee or 1000.As part of the PremierNow team, you can expect consistent teamwork - as we rely on each other throughout the day. We work in a family-like environment that thrives on hard work, flexibility, teamwork, and communication.