Onsite Resident Services Coordinator (HFL101926)

Onsite Resident Services Coordinator

Hollywood, FL 33024

Overview

Salary Range $23.00 - $25.00 Hourly Position Type Full Time Category SEFONS

Description

RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Role Summary

The Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. This role supports daily operations by providing exceptional customer service, coordinating resident services, performing administrative tasks, and ensuring smooth communication between residents, management, and service providers. The Coordinator plays a key role in promoting a positive resident experience and maintaining front office operations. The Coordinator reports to the General Manager.

Responsibilities

• Resident Support & Customer Service
• Serve as the first point of contact for homeowners, residents, and vendors
• Respond to inquiries related to assessments, amenities, policies, account status, access devices, and general community information
• Assist with open work orders and customer service issues, as needed, to ensure timely resolution
• Assist residents in navigating HOA processes, forms, and online portals.
• Architectural Submissions & Resale Packages
• Support architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits, and coordinating communications, as needed, with residents, vendors and Boards
• Serve as the first point of contact to support the internal Resale Package process, including the Move-In / Move-Out process and communication with Boards to support the New Owner Orientation process and calendaring of associated events
• Administrative & Office Management
• Provide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMail
• Support financial tasks such as processing resident amenity receipts, scanning assessment payments, or coding basic invoices
• Create and track work orders in the association management system
• Create and maintain databases of current homeowner information
• Maintain organized electronic and physical filing systems per association retention guidelines
• Vendor & Maintenance Coordination
• Assist with scheduling routine maintenance and repairs for amenities and facilities
• Coordinate access for vendors, contractors, and inspectors
• Track completion of work and follow up on outstanding items

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• 13 years of experience in an administrative role, customer service, hospitality, property management, or community association support (HOA/COA preferred)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and association management platforms
• Ability to multitask in a fast-paced environment while providing courteous, professional service
• Strong organizational skills with attention to detail and follow-through
• Ability to maintain confidentiality and use sound judgment
• Availability for occasional evening or weekend events as required

Key Competencies

• Resident-focused service mindset
• Professional communication (written and verbal)
• Problem-solving and conflict resolution
• Time and task management
• Collaboration with management, board members, and vendors
• Adaptability and proactive thinking

Work Environment

• Office-based with frequent resident interaction
• May require walking the property, visiting amenities, or completing on-site tasks
• Occasional participation in community events or meetings outside standard business hours

Physical Responsibilities

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 1015 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$23.00 - $25.00 per hour based on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at View email address on click.appcast.io.