General Manager

Collision Repair General ManagerKaizen Collision Center is looking for an experienced Collision Repair General Manager to lead our El Mirage, Arizona location.We're looking for a proven collision repair leader who understands production, profitability, KPIs, people, and customer service — and knows how to turn that knowledge into results.This is a hands-on leadership position. You'll be responsible for the overall performance of the collision center, including production, employees, customer satisfaction, financial performance, and day-to-day operations.If you know how to run a successful collision center and are ready to take ownership of the results, we want to talk to you.Compensation$90,000–$110,000 Base Salary + Bonus & CommissionAdditional bonus and commission opportunities are available based on performance and results.Base salary will be based on experience, qualifications, and leadership background.ResponsibilitiesManage all day-to-day operations of the collision centerLead estimators, technicians, painters, parts personnel, CSRs, and production staffDrive sales, revenue, gross profit, and overall profitabilityMonitor and improve KPIs including cycle time, touch time, efficiency, productivity, and throughputIdentify production bottlenecks and implement solutionsRecruit, train, coach, and retain employeesEstablish clear expectations and hold the team accountableManage labor and operating expensesEnsure repairs are completed according to OEM procedures and quality standardsMaintain excellent customer satisfactionManage insurance and DRP relationshipsBuild strong relationships with vendors and business partnersResolve customer, employee, and operational issuesMaintain a safe, organized, professional, and productive shopQualificationsPrevious collision repair management experience is required.The ideal candidate will have:Proven experience managing a collision repair facilityExperience managing a high-volume collision centerStrong knowledge of collision repair production and workflowKnowledge of insurance claims and DRP programsStrong financial and operational understandingExperience managing KPIs and shop profitabilityProven ability to recruit, develop, and retain employeesStrong leadership, communication, and problem-solving skillsAbility to make decisions quickly and effectivelyStrong commitment to quality and customer serviceExcellent organizational and follow-through skillsValid driver's licenseI-CAR, ASE, and OEM certifications are a plus.What Makes a Great GM?You should understand more than how to get cars through the shop.You should understand why the numbers look the way they do.You should be comfortable managing:Sales and closing ratiosGross profit and operating expensesLabor efficiency and productivityCycle time and touch timeRepair planning and throughputCustomer satisfactionEmployee performanceOverall shop profitabilityYou'll be expected to review the numbers, identify opportunities, create action plans, and hold the team accountable for results.Why Kaizen Collision Center?Kaizen Collision Center is growing, and we're looking for strong collision repair leaders who want to grow with us.Our El Mirage location serves customers throughout El Mirage, Surprise, Sun City, Sun City West, Peoria, Glendale, Youngtown, and surrounding West Valley communities.We offer:$90,000–$110,000 base salaryBonus and commission opportunitiesConsistent collision repair volumeInsurance and DRP relationshipsRegional and corporate supportOEM-focused repair processesPaid OEM and industry trainingLeadership developmentCareer advancement opportunitiesBenefitsMedical Insurance through Curative$0 deductible$0 in-network copays$0 in-network prescriptionsPreloaded card for approved out-of-network careDental InsuranceVision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysPaid OEM & Industry TrainingOngoing Leadership DevelopmentCareer Growth OpportunitiesReady to Lead?We're not looking for someone to simply manage a shop.We're looking for a leader who can make it better.Build the team. Drive production. Know the numbers. Take care of the customer. Own the results.If you're an experienced collision repair manager ready for your next opportunity, apply today to join Kaizen Collision Center in El Mirage, Arizona.