Driveway Sales Manager

DrivewayThe Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams.The Driveway Sales Manager reports to the Senior Driveway Performance Manager.ResponsibilitiesAdminister training plans and development of assigned employees/positionsHelp attain department monthly objectives and daily tasksDevelop, train, and monitor customer engagement and follow-up word tracksSystems expert for assigned positionsInternal/external paperwork and documents for assigned positionsExecute correct cross department communication and process flowWork leads from CRM, CRM desking tool, and digital retail portalSubmit credit applications and deal structure into Route One/Dealer TrackMonitor lender portal for approvalsRestructure deals for lender approvalWork with Driveway Customer Service Agents to send updated proposals to customersIdentify protection products that fit into deal structureCalculate taxes and DMV Fees (multiple states)Load customer and deal structure into the Dealer Management SystemProcess all transaction paperwork, ensure it is accurate and meets Business Office and lender requirementsTrack deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract fundingSubmit customer information to lenders through lending portalManage collection and reconciliation process for cash, checks and credit card receiptsVerify all customer documents as necessarySubmit Finance ContractsSkills and QualificationsPrevious automotive experience requiredSense of urgency and strong attention to detailExcellent communicationTeam builder5+ years of Sales Management experienceCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivated, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearingReasonable accommodations may be made to enable individuals to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. #J-18808-Ljbffr Lithia Motors, Inc