Referral Coordinator

Job Description

Job Description

Job Title: Referral Coordinator
Schedule: Monday through Friday, 8:00 AM – 5:00 PM
Location: Hialeah, Florida

Position Summary:
A healthcare organization is seeking a detail-oriented, organized, and bilingual Referral Coordinator to support patient care by managing and processing medical referrals. This role plays a critical part in ensuring timely coordination between patients, providers, and external specialists, while maintaining accuracy, professionalism, and compliance with healthcare regulations.

Key Responsibilities:

• Process and coordinate patient referrals in accordance with provider orders and insurance requirements
• Verify insurance eligibility, authorizations, and referral documentation
• Communicate with patients, providers, and external facilities regarding referral status and scheduling
• Maintain accurate and up-to-date referral records in electronic medical systems
• Follow up on pending referrals to ensure timely completion of services
• Serve as a point of contact for patients with questions related to referrals and authorizations
• Collaborate with clinical and administrative staff to support continuity of care
• Demonstrate professionalism, courtesy, and sound judgment in all interactions
• Maintain a calm, respectful, and service-oriented approach, particularly when assisting elderly patients or addressing sensitive situations
• Comply with HIPAA regulations and safeguard patient confidentiality at all times
• Adhere to all company policies, procedures, and applicable healthcare regulations
• Job responsibilities may be modified, expanded, reduced, or reassigned at any time based on operational needs and do not limit the duties of this position to those listed above

Qualifications:

• High school diploma or equivalent required; additional healthcare or administrative education preferred
• Previous experience in referral coordination, medical administration, or healthcare office operations preferred
• Familiarity with insurance verification and authorization processes
• Experience working with elderly patients or in a healthcare setting is ideal
• Strong organizational skills and attention to detail
• Reliable, punctual, and dependable
• Effective communication and interpersonal skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Bilingual in English and Spanish (required)
• Proficiency with electronic medical records (EMR) and basic computer applications 

Physical Requirements:

• Ability to sit or stand for extended periods
• Ability to communicate effectively in person, by phone, and electronically
• Ability to perform repetitive administrative tasks

Benefits:

• Competitive compensation
• Health, dental, and vision insurance options
• Paid time off and paid holidays
• Retirement plan options
• Opportunities for professional growth

Employment Status:
Employment with this healthcare company is at-will , meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Equal Opportunity Employer Statement:
This healthcare company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).