Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account recovery efforts and help maintain healthy customer payment performance for a contract-to-permanent opportunity in Greenville, South Carolina. This role focuses on managing overdue balances, reviewing account risk, and resolving billing issues with accuracy and care. The ideal candidate is comfortable communicating with customers, handling multiple priorities, and working in a fast-paced environment while meeting deadlines.

Responsibilities:
• Engage with customers by phone and email to resolve past-due balances and encourage timely payment.
• Build and maintain accurate credit files, including payment history and relevant account documentation.
• Evaluate customer accounts using credit reports and risk tools to help determine financial reliability and exposure.
• Oversee collection activity across assigned receivables, recording follow-ups and outcomes each day.
• Investigate disputed charges and billing concerns, then work toward appropriate resolution.
• Reconcile account balances and payment records to ensure accuracy and identify outstanding issues.
• Address credit-related questions from customers and internal partners in a clear and timely manner.
• Escalate seriously delinquent accounts for outside collection action and notify leadership of higher-risk situations.
• Establish payment commitments, coordinate payment plan arrangements, and process credit card transactions as needed.
• Review aging reports regularly while maintaining strong customer relationships through clear, attentive communication.• At least 1 year of experience in collections, accounts receivable, or a related credit environment.
• Background supporting commercial collections, consumer collections, or both.
• Working knowledge of collection procedures, billing follow-up, and credit practices.
• Ability to assess account status using credit information, reports, and reconciliation details.
• Strong verbal and written communication skills for customer contact and internal collaboration.
• Proficiency in documenting collection activity with accuracy and consistency.
• Ability to manage several priorities at once and meet deadlines in a fast-paced setting.