Intake Coordinator (Part Time)

Job Description

Job Description

Position Overview

Intake Coordinator (Part Time):

The purpose of the Animal Intake Coordinator is to ensure that all duties required in the Intake Department are performed in an efficient and timely manner, to accept animals surrendered to Houston Humane Society and manage the number of animals accepted each day to ensure all animals can be humanely housed and receive the best possible care, to educate the public about HHS’s surrender policies, and to project a professional, courteous and compassionate manner toward the public.

Supervision Received:

Shelter Director

Principal Duties and Responsibilities of Intake Program:

• Assist people who are surrendering their pet(s): Explain Intake procedures, refer to other agencies if necessary, for euthanasia requests, send to clinic.

• Assist other agencies who are transferring animals and perform the necessary paperwork.

• Move animals being surrendered from the Intake Lobby to the holding cages in the

Work- Up Area:

• Collect evaluation fees, print Surrender Forms and obtain signature.

• Update animal information in Shelter Luv.

• Maintain paperwork files.

• Enter other Outcomes (Cruelty Disposition/Deceased/Released/RTO) into Shelter Luv.

• Check emails and phone calls daily.

• Inventory animal areas to ascertain how many animals we can accept that day.

• Call and set up appointments for owners to bring animals in based on space available.

• Maintain the Wait List donor base, update status of each animal e.g. pending, completed etc.

• Maintain Lost and Found emails working toward connecting lost animals with their owners.

• Close out and balance transactions with cash/credit cards daily.

• Other duties as deemed necessary.

Qualifications & Skills:

• Must have a minimum High School Diploma or GED.

• Able to fluently speak, read and write English and have experience entering information into computer programs. Able to speak Spanish is preferred but not required.

• Able to work in an environment that can be emotionally, mentally and physically demanding.

• Must have good customer service skills and maintain a professional manner when interacting with the public, volunteers and other employees.

• Must be able to perform basic computer skills in order to enter data into Shelter Luv and any other databases necessary.

• Willing and able to handle a variety of animals including animals that can be fractious, scared and aggressive, in a safe, humane and skillful manner.

• Willing and able to handle large animals (up to 50 lbs.)

• Uphold the mission of the Houston Humane Society and work to maintain a positive image to the community.