Customer Service Representative

Customer Service Representative**Internal Sales Representative – Roseville, MN****Company: Pepperl+Fuchs, Inc****Type:** Full Time - Hourly**Schedule**: Hybrid (3 days in office and 2 days remote) **Benefits:** Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO **Pepperl+Fuchs**, a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer-focused **Internal Sales Representative** to join our Katy Texas team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.**Key Responsibilities*** Interact daily with customers via phone and email* Take ownership of assigned territory and provide proactive customer support* Manage territory accounts, including order entry, credits, and rebills* Monitor open order reports and proactively resolve delays in the order-to-cash process* Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team* Attend customer calls and key account meetings focused on improving performance metrics* Research and resolve customer discrepancies* Upsell and cross-sell products to expand business opportunities* Record new sales opportunities in Siebel (CRM)* Participate in weekly shop floor meetings, product training, and sales improvement sessions* Maintain accurate records and professional communication* Cross-train team members and foster a collaborative, high-performance environment* Perform additional responsibilities and special projects as assigned**Qualifications*** High School Diploma or equivalent* Minimum of 5 years of customer service or sales experience* Strong communication, organizational, and problem-solving skills* Ability to work independently and collaboratively within a team environment* Professional demeanor when interacting with customers and colleaguesAre you excited about this opportunity? We can’t wait to get to know you! Submit your application online — we’re looking forward to hearing from you! #J-18808-Ljbffr