Account Manager (New York) - Mandarin Speaking

The AI-powered OS for beauty, wellness and self-care

Join Fresha as a Sales Account Manager: grow a portfolio of partners, close upsell opportunities, and shape the future of beauty tech with a global team.

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for a driven, sales-minded professional to join our global business as a Sales Account Manager.

Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will own a portfolio of existing partners and be responsible for selling additional value into that portfolio — driving upsell, expansion and retention revenue for Fresha.

This is a great opportunity for someone who is target-driven, comfortable owning a number, and wants to bring a sales mentality to an existing book of business rather than start from cold outreach. You'll work autonomously in a fast-paced, changing environment.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office.

What you will be doing

• Sell – Proactively identify upsell and expansion opportunities within your portfolio and run a full sales cycle to close them, from pitch to signature

• Hit targets – Own and deliver against KPIs on monetization, revenue growth, and retention

• Analyze & execute – Use account data and reporting to prioritize your pipeline and build a plan to convert it into revenue

• Build relationships – Meet with your accounts face-to-face and over video to build the trust needed to sell into them repeatedly

• Run a cadence – Maintain a consistent, proactive contact strategy across your portfolio to keep pipeline moving and reduce churn

• Collaborate – Work closely with other departments to ensure a seamless partner experience

This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

• Sales Experience (required) – 2+ years in a full-cycle sales role (prospecting or portfolio-based), with a track record of closing deals and hitting revenue targets

• Selling into SMB – 2-3 years' experience closing sales and generating incremental revenue with small-to-medium-sized businesses

• Commercial Acumen – Comfortable analyzing account or portfolio data to spot revenue opportunities and build a plan to close them

• Account Management (nice to have) – Experience managing an existing portfolio or book of business, ideally in SaaS, is a plus but not required

• Team Player – Happy to "roll sleeves up" and assist the team whenever required

• Adaptable – Comfortable working in a fast-paced and changing environment

• Bilingual - Written and verbal communication in both English and Mandarin.

Added Bonus

• Multi-selling - Experience with selling multiple productsat a time.

• CRM - Experience with a CRM, we use Hubspot.

The salary offered for this role is $100K to $105K OTE.

Benefits include:

• Work-life balance: 25 days of flexible leave that we encourage you to take.

• Retirement: 401K with up to 3% match.

• Insurance: Medical, with employer contribution.

• Dental, Vision, and life insurance.

Interview Process

• Screen Stage (30 mins) - Video-call with a member from the Talent Team

• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management

• 2nd Stage (30 mins) - Video-call with General Manager

• Final Stage (75 mins) - Video-call/in-person with Team Leads and Heads of Account Management

We aim to complete the entire interview process and deliver feedback within 3 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.