Service Advisor

Service Advisor Position

Santa Monica, CA | Subaru | Trusted brand | 2+ years Service Advisor experience required | Subaru brand experience preferred | Veterans encouraged to apply | $50,000 - $100,000+ OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Subaru of Santa Monica, we serve a community that's passionate about this brand and loyal to the people who take care of their vehicles. Subaru owners return not just because of the car -- but because of the relationship. Our Service Advisors are the ones who build and keep that trust.

What You'll Do

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Subaru of Santa Monica and Swickard's hospitality standards in every guest interaction

What We're Looking For

• 2+ years of service advisor experience in a franchised dealership -- required
• Subaru brand experience strongly preferred -- familiarity with Subaru service processes, menus, and systems is a real advantage
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned
• Able to manage high volume accurately without losing attention to detail or the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

What We Offer

• OTE of $50,000 - $100,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Subaru manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for one another

Subaru of Santa Monica has the brand loyalty, the market, and the culture to give a skilled service advisor a genuinely rewarding place to grow. Subaru guests come in trusting the brand -- and they leave loyal to the advisor who delivers on that trust consistently.

If you're an experienced advisor with Subaru knowledge and a genuine care for the guest experience -- we'd like to meet you.