Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2004 and is a close-knit team of four backed by over 36 years of experience with State Farm. Before becoming an agent, I worked in auto claims at the corporate level, which helped shape a strong understanding of how to best support our customers.

I’m a graduate of Rutgers University, married with two kids, and enjoy spending time outdoors and traveling.
We stay actively involved in the community, especially supporting youth-focused initiatives like back-to-school drives, holiday events, and career day programs.

For our team, we offer PTO, health, dental, and vision insurance, disability and life insurance, a 401(k), and a strong focus on work-life balance.

Our office culture is energetic, fun, and team-oriented. We enjoy working together and regularly have office outings to stay connected. We’re looking for someone who is people-focused, brings great energy, and thrives as part of a collaborative team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lisa Craddock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.