Tier II Help Desk / Systems Administrator
Omniscius Consulting
Job Description
Job Description
As a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Location: Annapolis Junction, MD
Schedule: Full-Time
Shift: Monday–Friday, 10:00 AM – 6:00 PM
Training Schedule: Monday–Friday, 6:00 AM – 2:00 PM or 7:00 AM – 3:00 PM
Clearance Required: Active TS/SCI with Full Scope Polygraph
Responsibilities
- Provide Tier II technical support for desktop, network, hardware, and software issues.
- Troubleshoot and resolve complex technical problems affecting enterprise users.
- Provide remote support using Remote Desktop, desktop mirroring, and remote assistance tools.
- Support users across worldwide enterprise locations.
- Investigate, document, resolve, and follow up on help desk incidents involving cloud infrastructure and enterprise systems.
- Apply structured troubleshooting methodologies to identify root causes and implement effective solutions.
- Escalate complex issues when appropriate while maintaining ownership through resolution.
- Install, configure, and support desktop hardware, peripherals, operating systems, and enterprise software.
- Document incidents, resolutions, and technical procedures within the organization's ticketing system.
- Assist with system maintenance, upgrades, and operational support activities.
- Provide guidance and mentoring to junior support personnel.
- Deliver exceptional customer service while maintaining compliance with security and operational procedures.
Required Qualifications
- Active TS/SCI Clearance with Full Scope Polygraph.
- Bachelor's degree and at least 10 years of relevant experience, or a high school diploma/GED with at least 15 years of relevant experience.
- Experience providing Tier II technical support in an enterprise environment.
- Strong knowledge of desktop hardware and troubleshooting.
- Experience using Remote Desktop and Remote Assistance tools.
- Experience supporting Windows desktop environments.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently while supporting multiple priorities.
- Strong customer service and interpersonal skills.
- DoD 8570 IAT Level I certification.
- CompTIA A+ CE and/or CompTIA Network+ CE (or equivalent certification meeting DoD 8570 requirements).
Preferred Qualifications
- Enterprise help desk experience
- Systems administration experience
- Cloud infrastructure support
- Windows Server administration
- Active Directory
- Microsoft 365
- Enterprise ticketing systems
- Remote monitoring and management tools
- ITIL experience
- Experience supporting Department of Defense or Intelligence Community customers
Powered by JazzHR
ymglyyO45k
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Tier II Help Desk / Systems Administrator in Annapolis Junction, MD vacancy
- ...ProSync is actively seeking a highly skilled and motivated System Administrator II (SA) who Provides support for implementation,... ...server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...SuggestedFlexible hours
Prosync
Annapolis Junction, MD5 days ago $61.9k - $141k
...skills to improve the technology supporting our client’s no-fail, unique mission? We’re looking for a systems administrator who specializes in RedHat Enterprise Linux to help us build and maintain tailored virtual infrastructure supporting global missions focused on...SuggestedFull timeContract workPart timeLocal area- ...Technical Support Analyst (Tier II) Location: Onsite (Washington... ...requires maintaining system performance, ensuring security... ...repetitive tasks and improve system administration efficiency Collaborate... ...role requires a mix of help desk, deskside, and VIP support in...SuggestedFull timeWork experience placementWork at officeFlexible hours
- Booz Allen Hamilton is seeking a Systems Administrator specializing in Red Hat Enterprise Linux in Columbia, MD. You will maintain tailored virtual infrastructure, ensuring functionality and availability while using advanced tools like Ansible, Docker, and pfSense. The...Suggested
- ...0) years of relevant HPC engineering or administration experience Bachelor's Degree or higher... ...total of fifteen (15) years IAT II baseline certification (e.g., CCNA-Security... ..., schedulers, and parallel file systems Demonstrated ability to lead design and...Suggested
Reflexive Concepts
Annapolis Junction, MD3 days ago - Johns Hopkins Medicine is looking for an Operating Room Assistant II to join our team at the Howard County Medical Center in Columbia, Maryland. The role involves patient transporting to surgery, stocking and preparing OR rooms, and organizing supplies for upcoming surgeries...
- ...AEITS Inc. , a GTSC company, seeks System Administrators (Level I, II, or III). Location: Hanover, MD... ...Level I (Entry/Intermediate): Provide Tier 1 and basic Tier 2 support for... ...benefits, and a retirement plan designed to help you plan for the future. We offer...Full timeContract workLocal areaFlexible hoursShift workRotating shift
$98.1k - $174.8k
...Government. We are recruiting for a Linux Administrator to support Public Sector Solutions at a... ...Qualifications Ten (10) years experience as a system administrator in programs and contracts... ...a minimum certification of IAT Level II (SEC+, CCNA). Salary and Benefits Salary:...Temporary workWork at officeLocal areaRemote workRelocation$34.41 - $56.82 per hour
...JOB SUMMARY The FDS Analyst II builds recurring and ad hoc analyses that... ...Addresses basic to moderately complex administrative and operational challenges. Applies... ...practices. Johns Hopkins Health System and its affiliates are drug-free...Work experience placementWork at officeLocal areaFlexible hoursJohns Hopkins HealthCare
Columbia, MD4 days ago$21.94 - $32.91 per hour
...established information security guidelines and supervisor direction. Documenting technical issues and resolutions in the service desk system while following standard knowledge management procedures. Delivering basic end‑user training on hardware and software operations...Work experience placementWork at officeNight shiftWeekend workBlueface
Laurel, MD4 days ago- ...cybersecurity, software and systems engineering and IT services... ...and mobile devices. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem... ...of experience as a Systems Administrator in programs and contracts of... ...Technical (IAT) Level II certification. #J-18808-Ljbffr...
Synergy ECP
Columbia, MD2 days ago - ...System Administrator Level 2 Provides support for implementation, troubleshooting... ...equipment. Provides Tier1 (Help Desk) and Tier2 (Escalation)... ...maintenance of IT systems Provide Tier I (Help Desk) problem... ...Tier I (Help Desk) and Tier II (Escalation) problem identification...Contract work
Synergy ECP
Columbia, MD2 days ago - ...System Administrator As a System Administrator at CyberPoint, you will provide... ...functions, handling Tier 1 and Tier 2 issues while contributing... ...ll Do Provide Tier 1 (Help Desk) support for initial issue... ...and experience IAT Level II Certification (eg Security+,...For contractorsLocal area
Navstar
Columbia, MD5 days ago $96.2k - $192.3k
...System Administrator At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger... ...devices, etc. Provides Tier I (help desk) and Tier 2 (escalation) problem... ...performing Tier I/II troubleshooting for operating...Accenture Federal Services
Annapolis Junction, MD22 hours ago$7.5k
...Database Engineers, Information Systems Security Engineers, Network... ...Software Engineers, System Administrators, Systems Engineers,... ...mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem... ...Assurance Technical (IAT) Level II certification. Position...Contract workWork experience placementImmediate startFlexible hoursRealmOne
Columbia, MD5 days ago$160k
...provider of cybersecurity, software and systems engineering and IT services to the U... ...and military services. System Administrator Position Overview We are seeking an... ...and maintenance of IT systems Provide Tier I (Help Desk) and Tier II (Escalation) support for problem identification...Work at officeFlexible hoursMedium
Columbia, MD2 days ago- ...intelligence solutions. The systems we create and the services we... ...a Senior Linux System Administrator for a funded role to provide... ...software integration Provide Tier 1 (Help Desk) and Tier 2 (Escalation)... ...of degree. DoD 8570 IAT II level certification ______...Contract workTemporary workLocal areaImmediate start
Vibrint
Annapolis Junction, MD1 day ago - AT&T is looking for an IT Field Support Specialist based in Columbia, Maryland. This role involves providing advanced IT support, focusing on hardware and infrastructure to ensure optimal operation for clients. You will manage both on-site and remote repairs, conduct site...Remote job
- ...candidate will provide hardware and software support to end-users, ensuring reliable technology operations and responding to service desk requests promptly. Responsibilities include maintenance of end-user equipment, troubleshooting network issues, and delivering...Work at office
- We are seeking an experienced Systems Administrator with 10+ years of expertise and a technical... ...Management System (BigFix). Provide Tier 1 & 2 Help Desk support to customers. Deliver timely... ...substitute years of experience) IAT Level II certification (as mandated by DoD...
- ...solutions provider is seeking an experienced Systems Administrator with over 10 years of experience and... .... Responsibilities include providing Tier 1 & 2 Help Desk support, maintaining IT systems, and... ...qualifications include IAT Level II certification and an active TS/SCI...
- System Administrator (Mid-Senior Level) Full-Time | On-Site | TS/SCI with Full-Scope Polygraph... ...management systems Provide Tier 1 and Tier 2 Help Desk support to end users and internal stakeholders... ...where applicable) IAT Level II certification or equivalent certification...Full timeImmediate start
- ...Junction, MD is looking for an experienced Systems Administrator. The role requires over 5 years of... ...troubleshooting IT systems, providing Tier 1 Help Desk support, and ensuring security... ...Additionally, candidates must hold IAT Level II certification as required by DoD standards...
- We are seeking an experienced Systems Administrator with 5+ years of expertise and a technical Bachelor... ...maintenance of IT systems Provide Tier 1 Help Desk support to customers Identify... ...substitute years of experience) IAT Level II certification (as mandated by DoD Directive...
- The System Administrator 1 (On Call) supports implementing, troubleshooting, and maintaining Information Technology (IT) systems.... ...storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and...
- CyberCore Technologies is seeking a System Administrator 1 (On Call) to implement, troubleshoot, and maintain IT systems. Responsibilities include providing Tier I and II support, managing IT system infrastructure, and ensuring day-to-day operations run smoothly. The role...
$120.8k - $265.8k
Join to apply for the System Administrator role at CACI International Inc Job Category: Information... ...maintenance of IT systems Provide Tier I (Help Desk) problem identification, diagnosis and... ...Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis...Full timeContract workFlexible hours- Quevera is seeking a System Administrator II to join our team in Odenton, Maryland. Candidates must have a current TS/SCI Polygraph clearance and at least 2 years of experience as a ServiceNow Administrator. The role involves designing architecture, implementing solutions...
$60k - $70k
DCCA is seeking a Help Desk Analyst in Ellicott City, Maryland. The role requires providing Tier 1 help desk support via phone and email, along with troubleshooting and technical support for hardware and software issues. Candidates should possess superior communication...$122k - $253k
...spectrum cyber, data operations, systems integration and intelligence... ...primary escalation point for Tier 2 and Tier 3 support, resolving... ...improvement initiatives, helping enhance system reliability, performance... ...clearance ~ IAT Level II certification compliance (...Contract workNightwing
Annapolis Junction, MD3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tier II Help Desk / Systems Administrator. Be the first to apply!
Related searches
- hpc system administrator Annapolis Junction, MD
- remote systems administrator Annapolis Junction, MD
- enterprise administrator Annapolis Junction, MD
- IT infrastructure administrator Annapolis Junction, MD
- system admin Annapolis Junction, MD
- systems administrator Annapolis Junction, MD
- computer systems administrator Annapolis Junction, MD
- server administrator Annapolis Junction, MD
- IT administrator Annapolis Junction, MD
- microsoft systems administrator Annapolis Junction, MD