Tier II Help Desk / Systems Administrator
Omniscius Consulting
Job Description
Job Description
As a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Location: Annapolis Junction, MD
Schedule: Full-Time
Shift: Monday–Friday, 10:00 AM – 6:00 PM
Training Schedule: Monday–Friday, 6:00 AM – 2:00 PM or 7:00 AM – 3:00 PM
Clearance Required: Active TS/SCI with Full Scope Polygraph
Responsibilities
- Provide Tier II technical support for desktop, network, hardware, and software issues.
- Troubleshoot and resolve complex technical problems affecting enterprise users.
- Provide remote support using Remote Desktop, desktop mirroring, and remote assistance tools.
- Support users across worldwide enterprise locations.
- Investigate, document, resolve, and follow up on help desk incidents involving cloud infrastructure and enterprise systems.
- Apply structured troubleshooting methodologies to identify root causes and implement effective solutions.
- Escalate complex issues when appropriate while maintaining ownership through resolution.
- Install, configure, and support desktop hardware, peripherals, operating systems, and enterprise software.
- Document incidents, resolutions, and technical procedures within the organization's ticketing system.
- Assist with system maintenance, upgrades, and operational support activities.
- Provide guidance and mentoring to junior support personnel.
- Deliver exceptional customer service while maintaining compliance with security and operational procedures.
Required Qualifications
- Active TS/SCI Clearance with Full Scope Polygraph.
- Bachelor's degree and at least 10 years of relevant experience, or a high school diploma/GED with at least 15 years of relevant experience.
- Experience providing Tier II technical support in an enterprise environment.
- Strong knowledge of desktop hardware and troubleshooting.
- Experience using Remote Desktop and Remote Assistance tools.
- Experience supporting Windows desktop environments.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently while supporting multiple priorities.
- Strong customer service and interpersonal skills.
- DoD 8570 IAT Level I certification.
- CompTIA A+ CE and/or CompTIA Network+ CE (or equivalent certification meeting DoD 8570 requirements).
Preferred Qualifications
- Enterprise help desk experience
- Systems administration experience
- Cloud infrastructure support
- Windows Server administration
- Active Directory
- Microsoft 365
- Enterprise ticketing systems
- Remote monitoring and management tools
- ITIL experience
- Experience supporting Department of Defense or Intelligence Community customers
Powered by JazzHR
ymglyyO45k
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Tier II Help Desk / Systems Administrator in Annapolis Junction, MD vacancy
$94k - $104.6k
...ambition? Join us and experience a company where your contributions truly make a difference! System Administrator II needed! Group: Remote Operations, Tier 2 team Must have TS/SCI with active polygraph. Hours: Wed-Sun, 2pm to 10pm KEY...SuggestedContract workWork experience placementImmediate startRemote workWorldwideFLASH Technology Group
Annapolis Junction, MD5 hours ago- ...Technical Support Analyst (Tier II) Location: Onsite (Washington... ...requires maintaining system performance, ensuring security... ...repetitive tasks and improve system administration efficiency Collaborate... ...role requires a mix of help desk, deskside, and VIP support in...SuggestedFull timeWork experience placementWork at officeFlexible hours
- ...0) years of relevant HPC engineering or administration experience Bachelor's Degree or higher... ...total of fifteen (15) years IAT II baseline certification (e.g., CCNA-Security... ..., schedulers, and parallel file systems Demonstrated ability to lead design and...Suggested
Reflexive Concepts
Annapolis Junction, MD2 days ago - ...difference for tomorrow today! Desired Skills: The Level 2 System Administrator (SA) shall possess the following capabilities: Provide... ...troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of...Suggested
Fidelis Technologies
Annapolis Junction, MD1 day ago $155k - $175k
...Job Description Salary: $155,000 - 175,000 System Administrator Role Overview We are seeking an experienced System Administrator... ...performance issues. Technical Support: Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying and...SuggestedBlack Eagle Defense
Annapolis Junction, MD4 days ago- ...ProSync is actively seeking a highly skilled and motivated System Administrator II (SA) who Provides support for implementation,... .../storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...Flexible hours
- ...AEITS Inc. , a GTSC company, seeks System Administrators (Level I, II, or III). Location: Hanover, MD... ...Level I (Entry/Intermediate): Provide Tier 1 and basic Tier 2 support for... ...benefits, and a retirement plan designed to help you plan for the future. We offer...Full timeContract workLocal areaFlexible hoursShift workRotating shift
$170k - $220k
...Regular Job Description Summary The primary role of the System Administrator is to manage and support mission-critical IT... ...activities of configuration and operation of IT systems Provide Tier I and II IT support and problem resolution. Manage client/server/storage...Permanent employmentFull timeContract workWork experience placementLocal area$70k - $100k
...Job Description Job Description IT Help Desk & Systems Administrator Glen Burnie, MD Salary Range: $70,000 - $100,000 About Intuitive... ...aerospace missions. Responsibilities: Provide Tier I and Tier II technical support for hardware, software, network, and...$96.2k - $192.3k
...System Administrator At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger... ...devices, etc. Provides Tier I (help desk) and Tier 2 (escalation) problem... ...performing Tier I/II troubleshooting for operating...Accenture Federal Services
Annapolis Junction, MD4 days ago- ...System Administrator As a System Administrator at CyberPoint, you will provide... ...functions, handling Tier 1 and Tier 2 issues while contributing... ...ll Do Provide Tier 1 (Help Desk) support for initial issue... ...and experience IAT Level II Certification (eg Security+,...For contractorsLocal area
CyberPoint International
Annapolis Junction, MD1 day ago $208k - $238k
...System Administrator 3 Location: Central Maryland Security Clearance Required: Security Clearance... ..., mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification... ...Assurance Technical (IAT) Level II certification. ITIL 4 platform...Contract workWork experience placementImmediate startFlexible hoursRealmOne
Annapolis Junction, MD2 days ago- ...Help Desk Specialist The client is looking for a Help Desk Specialist with a TS/SCI Full Scope... ...Desk support as defined by first response/Tier 2 support. Provides phone and in-person... .... Candidate must have a DoD 8570 Level II certification - Security + certification....
Beyond SOF
Laurel, MD4 days ago - Reflexive Concepts is seeking a System Administrator II to join our team! Specifically, we are looking for a System Administrator with Linux command-line administration experience, familiarity with Yum or equivalent patching repositories, and experience working within a...
$120.8k - $265.8k
Join to apply for the System Administrator role at CACI International Inc Job Category: Information... ...maintenance of IT systems Provide Tier I (Help Desk) problem identification, diagnosis and... ...Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis...Full timeContract workFlexible hours- ...troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related... ...server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...Temporary workLocal area
$97k - $105k
...Description Job Description AEITS, a GTSC company, seeks a Systems Administrator, Tier 2 , Level 3. Location: Annapolis Junction, Maryland... ...our online application process, please tell us how we can help by contacting us at ****@*****.*** Note: This accessibility...Full timeTemporary workLocal areaWorldwideShift work$98.1k - $174.8k
...Government. We are recruiting for a Linux Administrator to support Public Sector Solutions at a... ...Qualifications Ten (10) years experience as a system administrator in programs and contracts... ...a minimum certification of IAT Level II (SEC+, CCNA). Salary and Benefits Salary:...Temporary workWork at officeLocal areaRemote workRelocation$122k - $253k
...spectrum cyber, data operations, systems integration and intelligence... ...primary escalation point for Tier 2 and Tier 3 support, resolving... ...improvement initiatives, helping enhance system reliability, performance... ...Poly clearance IAT Level II certification compliance (...Contract workNightwing
Annapolis Junction, MD1 day ago- ...dedicated and meticulous individual to help us continue our growth! If you are someone... ...licenses Report issues to the Service Desk for escalation Assign users and computers... ...Windows Server support, and administration (2003/2008/2012) Windows Active Directory...Work at officeLocal area
$98.16k - $159.27k
...The Oracle Application DBA Engineer II develops and maintains technical solutions... ...Advanced knowledge of TD applications, systems, networks, innovation, design activities,... ...investments we make in our colleagues to help them and their families achieve their financial...Work at officeLocal areaWork from homeFlexible hoursTD Bank Group
Laurel, MD3 days ago$165k - $175k
...engineering role focused on customer tier III support, field issue... ...products, customer workflows, system architecture, and operational... ...webservers like Jetty, Apache, or IIS Clear understanding of... ...as a system integrator, system administrator, or system engineer DoD 814...Contract workWork experience placementLocal areaImmediate startRemote workWork from homeBrandes Associates
Annapolis Junction, MD2 days ago$65 - $100.96 per hour
...Job Title Systems Administrator Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed... ...capacity analysis and planning ~ Ability to provide Tiers 1 & 2 support ~ Knowledge of system administration interdependencies...Hourly payContract workLocal areaEverWatch
Annapolis Junction, MD5 hours ago$170k - $200k
...Systems Administrator Annapolis Junction, Maryland, United States GRVTY is seeking a Systems Administrator with a TS/SCI + Poly clearance... .../storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,...Immediate startGRVTY
Annapolis Junction, MD1 day ago- ...serve and support our nation, and want to help support ProSync's mission to "Define and... ...seeking a highly skilled and motivated System Administrator (SA) who possesses extensive experience... ...Information Assurance Technical (IAT) level II or higher baseline certification as...Flexible hours
Prosync
Annapolis Junction, MD5 hours ago - ...Systems Administrator Peterson Technologies has been the premier resource for mission-critical solutions through detailed analysis, strategic... ...Certifications: An Information Assurance Technical (IAT) level II required or willingness & ability to obtain certification...
Peterson Technologies
Annapolis Junction, MD2 days ago $10k
...troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related... ...server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...Hourly payContract workTemporary workWork experience placementSummer workImmediate startWyetech LLC
Annapolis Junction, MD1 day ago- ...Job Type Full-time Description System Administrator Level 2 Provides support for implementation, troubleshooting... .../network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution...Full timeContract work
SW Complete
Columbia, MD1 day ago $128k - $214.4k
...MANTECH is seeking a highly motivated and collaborative System Administrator to join our team in Laurel , MD . In this role, you... .../network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...Hourly payContract workTemporary workWork experience placementWork at officeLocal areaRemote workManTech International Corporation
Laurel, MD3 days ago- ...Systems Administrator 1 Location Annapolis Junction, MD Job Code 2149 of Openings 1 Apply... ...government agencies and commercial enterprises, helping them to feel confident in their IT... .... s Certification: IAT level II baseline certification as defined by DoD...Flexible hours
DCCA
Annapolis Junction, MD1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tier II Help Desk / Systems Administrator. Be the first to apply!
Related searches
- hpc system administrator Annapolis Junction, MD
- IT administrator Annapolis Junction, MD
- enterprise administrator Annapolis Junction, MD
- application system administrator Annapolis Junction, MD
- server administrator Annapolis Junction, MD
- computer systems administrator Annapolis Junction, MD
- system admin Annapolis Junction, MD
- systems administrator Annapolis Junction, MD
- IT infrastructure administrator Annapolis Junction, MD
- remote systems administrator Annapolis Junction, MD