Logistics Attendant LAX

Logistics Attendant

The Logistics Attendant is responsible for warehousing and distribution of aircraft parts and related materials within logistics operation. The Logistics Attendant is also responsible for effective communication with Distribution & logistics personnel, as well as maintenance.

Job Functions

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information.
• Manage large amounts of incoming calls, or related Customer Service Tools to quickly assess and resolve materials related inquiries.
• Critical thinking and Interpersonal skills that encourage active listening. The ability to dialogue with peers, as well as multiple levels of departmental, divisional, and executive leadership.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Inventory control and integrity include processing parts data integrity issues, which include materials master changes, correcting data integrity issues in SAP, researching root cause, and providing feedback to address root cause.
• Routine Duties include, but are not limited to, parts ordering, receiving, binning, shipping, packaging, maintaining inventory control and integrity.
• Safe operation of mechanical and manual material handling equipment, as well as safe operation of company vehicle