Clinical Services Manager

MUST APPLY ON SILVERADO WEBSITE. We’re hiring a Clinical Staff Manager – a detail-oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community. Be a difference-maker with a memory care leader! You’re a proactive and compassionate professional who thrives in a fast-paced environment. You understand the importance of efficient scheduling, strong communication, and supporting a team that delivers exceptional care to residents living with memory impairments. What You’ll Be Doing Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios Maintain caregiver shift preferences and availability in an active scheduling database Respond to emergent scheduling needs with creativity and urgency Supervise caregivers across all shifts, including PM, NOC, and weekends Assist with recruiting, interviewing, onboarding, and orientation of new caregivers Track and maintain associate licenses and certifications Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics Approve payroll and manage timecards for the clinical team Collaborate with HR and DHS on performance concerns, workers’ comp, and leaves of absence Coordinate training and continuing education for clinical staff Oversee budgeting, inventory, and ordering of clinical supplies Participate in quality improvement initiatives and community events Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction Supervise adherence to policies and procedures under Director of Health Services direction Qualifications Active CNA/GNA license preferred High school diploma or equivalent required Experience in healthcare scheduling, preferably with dementia-related care Familiarity with scheduling software and dementia care practices Willingness to work flexible hours, including evenings, weekends, and holidays Empathetic communication style and a “can-do” attitude Active role: walking, bending, lifting (up to 50 lbs.) Commitment to working with seniors in a culturally diverse environment Reliable transportation to meet attendance and punctuality standards Comfortable working in an environment with animals and pets Ability to collaborate with other department leaders Why Silverado? Fortune Magazine Best Workplace in Aging Services Certified Great Place to Work Paid training and strong internal mobility Anticipated pay range: $60,000—$65,000 USD Silverado Offers The Following Benefits To Eligible Employees 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs * Silverado does not accept candidates from outside recruiters or agencies for this role. Company Info Company Name: Silverado Company URL: Contact Name: Megan Kaas Email: View email address on click.appcast.io Phone: View phone number on click.appcast.io Location: 8401 Gas House Pike, Frederick 21701 #J-18808-Ljbffr