Operations Manager

About Konare Law Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth. Position Summary We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment. The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance. Key Responsibilities Strategic Leadership & Executive Management: Represent the firm in strategic partnerships and business development initiatives; Partner with leadership on firm-wide strategy, growth, and expansion. Financial Management & Accountability: Own and drive full P&L performance, including revenue growth, cost control, and profitability; Create financial models, forecasts, and budgets to support growth and expansion decisions; Ensure financial accountability across departments by linking operational performance to revenue outcomes; Use KPIs, dashboards, and data to drive decision-making and improve performance. Multi-Office Operations & Coordination: Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices; Standardize processes and ensure consistency in execution and client experience; Build scalable infrastructure to support continued growth. Leadership Team Management & Development: Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR; Build and scale teams from the ground up where needed; Establish clear accountability structures, performance expectations, and KPIs tied to outcomes. Human Resources Strategy & Culture: Partner with HR Manager on strategic workforce planning and talent acquisition; Foster a culture of accountability, ownership, and continuous improvement. Technology Strategy & Systems Optimization: Own firm-wide technology strategy and infrastructure decisions; Implement systems and automation to improve efficiency, reporting, and scalability; Drive process improvements across intake, case management, and client lifecycle. Qualifications 10+ years of progressive operations, business management, or COO-level leadership experience 5+ years managing multi-site operations or multiple locations Proven track record managing budgets of $5M+ and leading teams of 20+ people Professional services industry experience required (law firms, consulting, accounting strongly preferred) Experience scaling organizations from 20-50+ employees Experience owning operational outcomes with real accountability and cross-functional leadership Education & Certifications Bachelor's degree in Business Administration, Management, Finance, or related field required MBA or advanced degree strongly preferred Professional certifications (PMP, Six Sigma, etc.) a plus Preferred Qualifications Direct experience in an immigration law firm Familiarity with USCIS, EOIR, and immigration case processes Experience with legal practice management systems (MyCase, Clio, etc.) Bilingual (Spanish/English) strongly preferred Experience in high-growth environments (2x–5x scaling) Why Join Konare Law? Be part of something bigger—join our mission and grow your career in immigration removal defense. Health & Wellness Health Insurance: 90% employer-paid premiums Vision & Dental: 100% employer-paid coverage Disability Insurance: Full coverage for short- and long-term disability Financial Security & Growth 401(k): Up to 4% employer match annually Culture & Perks Friday Lunches: Weekly team lunches on us Paid Holidays: At least 10 paid holidays annually Team Events: Social activities to foster team connection and celebrate wins Work Location In person Additional Information Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees. #J-18808-Ljbffr