Director of Process Improvement

Director, Operations and Systems Improvement

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
• e.g. minimal or zero copays, team member cost sharing premiums, daycare

The Director, Operations and Systems Improvement drives the growth and success of our process improvement culture while transforming the ways improvements are conducted, communicated, and sustained. In collaboration with leadership, the Director, Operations and Systems Improvement will plan, execute, inspire and further maintain a culture of continuous improvement throughout the organization by fostering deployment of leadership principles and practices from the system's quality operating system. The Director, Operations and Systems Improvement will continue to nurture innovative and collaborative process improvement across the organization and assist in strategic initiatives as defects are identified. This individual will also share responsibility for translating system goals at all levels of the organization (senior leadership to front-line teams and leaders) and serve as primary coach for teams implementing proactive execution and improvement systems (Planning, Doing, Learning, and Adjustments of Key Changes).

KEY ACCOUNTABILITIES:

• Organizes, leads/supports, oversees, and sustains the QOS (Quality Operating System) throughout ThedaCare to produce high quality, effective and efficient care, and scalable and transferable process improvements.
• Strategizes with Operational Leaders and frontline teams to connect ThedaCare vision and goals to frontline leadership to ensure process improvement for high leverage problems and/or goals and ensures documentation/ implementation according to the ThedaCare Operating System (A3).
• Coordinates, educates, and integrates data management to support leaders in the daily operational and improvement initiatives.
• Coaches, trains, and mentors frontline employees, managers, and directors in the operational improvement tools to help accelerate change and continued sustained performance. Participates in rounding of the QOS Facility Rounds and assists these teams before / after for preparations / questions.
• Leads/manages specific process improvement projects from inception to completion, ensuring alignment with organizational goals and objectives, as assigned and directed.
• Uses and teaches the use of data and KPIs to evaluate the effectiveness of implemented process improvements, making or recommending adjustments as necessary to achieve desired outcomes.
• Monitors literature and professional organizations for new or revised best practices related to healthcare process improvement.
• Develops and maintains process documentation, including process maps, standard operating procedures (SOPs), and performance metrics.
• Fosters a culture of continuous improvement within the organization by promoting best practices and encouraging staff engagement in process improvement activities.
• Prepares and presents reports on process improvement initiatives and outcomes to senior leadership.

QUALIFICATIONS:

• Bachelors degree required. Masters preferred.
• 10 years of healthcare operational experience or 10 years of lean/business improvement experience
• Prior leadership responsibility with a proven track record of implementing change in a complex healthcare environment
• Basic understanding of care processes provided in multiple healthcare settings
• Knowledge of rapid cycle improvement theory and human factor principles

REQUIRED SKILLS:

• Excellent verbal and writing skills
• Advanced interpersonal communication skills to provide effective consultation and collaboration
• Ability to organize and define problems, develop strategies, and carry out action plans
• Advanced analytical skills to trend and analyze data
• Capable of exercising sound judgment and making independent decisions
• Ability to adapt to multiple complex organizational environments

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate controlled office environment
• Frequent sitting with movement throughout office space

Scheduled Weekly Hours: 40

Scheduled FTE: 1

Location: ThedaCare Corporate Office - Neenah, Wisconsin

Overtime Exempt: Yes