Commercial Account Manager

Job Description

Job Description

Commercial Account Manager | Green Image | Boca Raton, FL. Field and office | Monday to Friday, standard business hours, with early starts when walking properties before crews arrive.

LOCATION

Field and office based across Palm Beach, Broward and Miami-Dade counties. Based out of Boca Raton, with daily property visits.

SCHEDULE

Monday to Friday, standard business hours, with early starts when walking properties before crews arrive.

ABOUT THE ROLE

This role owns the retention and the growth of a book of commercial and HOA accounts. You are the named person those property managers and boards call.

You walk your properties, find the problems before the client does, and get them documented and quoted. The measure of this job is that accounts renew and grow, and that clients are not calling the office angry about something you should have caught on a walk.

You sell the enhancement work those properties actually need, and you cross sell irrigation, tree and landscape construction into the accounts you already hold.

This is a strong fit for someone comfortable walking a property, speaking directly with a board, and holding an operations team accountable to a documented standard without doing their job for them. If you want to sell and hand off, this is not the role. If you want to run production, this is also not the role.

WHAT YOU'LL DO

• Own a defined book of commercial and HOA accounts as the named point of contact.
  
• Walk each assigned property on the defined cadence and document conditions in CompanyCam.
  
• Log every client interaction, issue and commitment in Zoho CRM the same business day.
  
• Respond to client issues within one business day and confirm back to the client when the work is scheduled.
  
• Build and present enhancement proposals for the work your properties need.
  
• Cross sell irrigation, tree and landscape construction services into your existing accounts.
  
• Attend HOA board and property manager meetings when your accounts require it.
  
• Manage the renewal conversation on your accounts ahead of expiration, not after.
  
• Escalate production quality problems to the responsible manager with documentation, and follow up until they are closed.
  

WHAT YOU WON'T DO

• You will not schedule crews. Lawn maintenance scheduling is owned by the Lawn Maintenance Manager and tree and construction scheduling is owned by Production.
  
• You will not personally perform field corrections or punchlist work. Production schedules it and the crews complete it.
  
• You will not own production quality directly. You inspect, document, escalate and hold accountable.
  
• You will not own collections. You support the conversation when a client dispute involves your account.
  
• You will not become the company's general receptionist for calls unrelated to your book.
  

TOOLS

• Zoho CRM for account records, activity logging and pipeline
  
• CompanyCam for property condition documentation
  
• QuickBooks Online for estimate, job and invoice information
  
• Zoho Mail and Zoho Calendar
  

REQUIREMENTS

• 2 plus years managing commercial or HOA grounds maintenance accounts
  
• Comfortable presenting to property managers and HOA boards
  
• Able to walk a property and correctly identify turf, plant, palm, irrigation and drainage issues
  
• Demonstrated record of retaining accounts and selling additional work into an existing book
  
• Valid Florida driver license and reliable transportation
  
• Able to walk properties outdoors in South Florida heat and humidity
  
• Comfortable logging activity in a CRM daily, not weekly
  
• Preferred: Spanish and English
  
• Preferred: existing relationships with South Florida property management firms
  
• Preferred: CAM industry familiarity
  

SUCCESS LOOKS LIKE

• Assigned accounts hit the renewal and retention rate targeted by your manager.
  
• Every assigned property is walked on the defined cadence, documented in CompanyCam.
  
• Client issues receive an initial response within one business day.
  
• Client interactions and commitments are logged in Zoho CRM the same business day.
  
• Enhancement proposals issued per month meet the target set with your manager.
  
• Issued proposals are followed up within the defined sales cadence.
  
• Escalated production issues on your accounts are closed out and confirmed back to the client.
  

HOW TO APPLY

Apply here:

Under 2 minutes on a phone. A resume is optional and never required. Pick your language on the first screen: English, Espanol or Kreyol Ayisyen.

Espanol: el formulario esta disponible en espanol. Use el mismo enlace.

Kreyol: fom nan disponib an kreyol. Sevi ak menm lyen an.

You will answer one short question about this role:

"Tell us about a time you handled an unhappy commercial or HOA client while also holding your own operations team accountable. What did you do, and what was the outcome?"

Questions about the role or the hiring process, or if you need an accommodation: call View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.

ESPANOL

Green Image esta contratando: Commercial Account Manager. Boca Raton, FL. Tiempo completo, lunes a viernes. Solicite aqui: El formulario esta en espanol y toma menos de 2 minutos. No se requiere curriculum. Preguntas: View phone number on ziprecruiter.com o View email address on ziprecruiter.com.

KREYOL AYISYEN

Green Image ap anboche: Commercial Account Manager. Boca Raton, FL. Tan konplè, lendi jiska vandredi. Aplike isit la: Fom nan an kreyol e li pran mwens pase 2 minit. Ou pa bezwen CV. Kesyon: View phone number on ziprecruiter.com oswa View email address on ziprecruiter.com.