Practice Relationship Manager

Job Description

Job Description

Our Billing Co. is looking to add a Practice Relationship Manager to join our team! The Practice Relationship Manager (PRM) serves as the primary point of contact between clinical practices and Revenue Cycle Management (RCM) teams, ensuring clear, consistent communication and streamlined support across credentialing, billing, authorization, and quality initiatives. This role enhances operational efficiency by coordinating requests, publicizing practice needs, and proactively addressing recurring issues, reducing organizational bottlenecks and improving service delivery to clinical teams

Essential Functions:

• Acts as the single point of contact for practices within the assigned oversight spectrum regarding all RCM related matters.
• Triages and directs inquiries appropriately across billing, coding, credentialing, authorizations, and payer policy concerns.
• Minimizes the burden on internal experts (e.g., credentialing staff) by serving as a frontline filter and liaison.
• Develops and distributes regular reports and operational dashboards tailored to each practice or service line.
• Hosts recurring review sessions to walk through metrics with clinical leaders, ensuring shared understanding and alignment.
• Highlights actionable trends and clearly explains the “why” and “what now” behind data points.
• Publicizes expectations to practices: what documentation, actions, and timelines are needed to support clean revenue cycle operations.
• Collects and escalates practice concerns or operational blockers to relevant RCM stakeholders.
• Coordinates responses to practice needs, including: billing and coding inquiries, credentialing updates and issues, authorization or medical necessity challenges with payers, quality concerns and process improvement feedback, follow-ups to ensure closure and satisfaction, loops in relevant team members with visibility as needed (while avoiding unnecessary stakeholder overload).
• Identifies recurring pain points across practices and recommends process improvements.
• Supports cross-functional collaboration between clinical teams and RCM, finance, and compliance.
• Helps enforce consistency of messaging and expectations across all practice locations.
• Acts as a resource and role model for ethical, professional conduct.

Minimum/Preferred Qualifications

Education

• A bachelor’s degree in Healthcare Administration, Nursing, or related field is required.

Work Experience

• Three plus years in clinical operations, revenue cycle, or practice management.
• Previous experience in multi-site or multispecialty medical group operations is a plus.

Knowledge, Skills and Abilities

• Excellent communication and relationship-building skills.
• Strong understanding of billing, coding, credentialing, and payer workflows.
• Ability to synthesize data into actionable insights.
• Proficient in Excel, EHR systems, and analytics dashboards.
• Proactive, solution-oriented mindset with the ability to work independently

This is a hybrid position.

Our Billing Co. offers a competitive benefits package!

Pay Range: $75,000 - $85,000

Individual annual salaries/hourly rates will be set within job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.